Device slowly transmit data after migration Controller NX9500 and AP 8533

Hulewski980 — Thu, 15 Sep 2022 19:05:48 GMT

We have a problem with slowly transmit data after migration locally controller and Access Point to WiNG 7.0.

Model AP is AP8533 version 7.5.1.6-001R

Model Controller is NX-5500-100R0-WR NX5500 version 7.5.1.6-001R

Problem is on mobile devices are very slowly transmit data to server. When are devices connected to SSID.

I check all connection and all is good. We have a huge time out and dropped packets to devices and from devices.

And I don’t known where I can search problem, because all Is good, we not have a problem with WAN and LAN. Problem existing when I migrated controller and AP to WiNG 7.0

Do you can help with that ?

Sending 1000, 1500-byte ICMP Echos to 10.207.29.55, timeout is 2 seconds:

!!!!!!..!!!!!!!!!!!!!!!!.!!.!!!!!.!!!!!!!!.!...!.!.!!.!!!!!!!!!!!!.!!!

!!!!!.!.!.!!!..!!!!!!!!...!.!!!.!...!!!!!!!!.!!!!...!!.!...!!.!!!!!.!.

!!!!..!.!!!!!!!!!.!!!!.!!!....!..!!!..!!!!!!!.!.!!!!.!.!.!!!!!!...!!.!

!!!.!!!..!!!!.!.!!!!!!!!!!.!!!!!.!!.!!!......!!...!.!.!..!!!!.....!...

!!!!!.....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!...!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.!.!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!

Success rate is 89 percent (899/1000), round-trip min/avg/max = 76/176/1944 ms

Sending 1000, 1500-byte ICMP Echos to 10.207.28.254, timeout is 2 seconds:

!!!.!!!!!!!!!!!!!!.!!!!!!!!!!!!!!!!!.!!!!!!!!!.!!!!!.!!!!!!!!!!!!.!!.!

!!!!!!!!!.!!......!!!!!!!!!!!!!!!!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!!!!!!!!!!!!!!!

!!!!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!

!!!!!!!!!!.!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

!!!!!!!!!!!!!!!!!!!!!!!!!!...!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!!!!

!!!!!!.!!!!...!.!!!!!!!!.!!!!!!!!!!!!.!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!!!!!!!.!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!

Success rate is 96 percent (961/1000), round-trip min/avg/max = 70/162/1572 ms

C:\WINDOWS\System32>ping 10.207.28.246 -n 100

Pinging 10.207.28.246 with 32 bytes of data:

Reply from 10.207.28.246: bytes=32 time=204ms TTL=116

Reply from 10.207.28.246: bytes=32 time=209ms TTL=116

Reply from 10.207.28.246: bytes=32 time=127ms TTL=116

Reply from 10.207.28.246: bytes=32 time=148ms TTL=116

Reply from 10.207.28.246: bytes=32 time=135ms TTL=116

Reply from 10.207.28.246: bytes=32 time=136ms TTL=116

Request timed out.

Reply from 10.207.28.246: bytes=32 time=271ms TTL=116

Request timed out.

Reply from 10.207.28.246: bytes=32 time=321ms TTL=116

Reply from 10.207.28.246: bytes=32 time=126ms TTL=116

Request timed out.

Reply from 10.207.28.246: bytes=32 time=198ms TTL=116

Request timed out.

Reply from 10.207.28.246: bytes=32 time=140ms TTL=116

Reply from 10.207.28.246: bytes=32 time=129ms TTL=116

Reply from 10.207.28.246: bytes=32 time=155ms TTL=116

Reply from 10.207.28.246: bytes=32 time=170ms TTL=116

Reply from 10.207.28.246: bytes=32 time=192ms TTL=116

Reply from 10.207.28.246: bytes=32 time=223ms TTL=116

Reply from 10.207.28.246: bytes=32 time=233ms TTL=116

Reply from 10.207.28.246: bytes=32 time=207ms TTL=116

Reply from 10.207.28.246: bytes=32 time=132ms TTL=116

Reply from 10.207.28.246: bytes=32 time=129ms TTL=116

Request timed out.

Reply from 10.207.28.246: bytes=32 time=299ms TTL=116

Reply from 10.207.28.246: bytes=32 time=197ms TTL=116

Reply from 10.207.28.246: bytes=32 time=206ms TTL=116

Request timed out.

Reply from 10.207.28.246: bytes=32 time=185ms TTL=116

Reply from 10.207.28.246: bytes=32 time=209ms TTL=116

Request timed out.

Reply from 10.207.28.246: bytes=32 time=166ms TTL=116

Reply from 10.207.28.246: bytes=32 time=189ms TTL=116

Reply from 10.207.28.246: bytes=32 time=298ms TTL=116

Reply from 10.207.28.246: bytes=32 time=202ms TTL=116

Reply from 10.207.28.246: bytes=32 time=307ms TTL=116

Reply from 10.207.28.246: bytes=32 time=117ms TTL=116

Reply from 10.207.28.246: bytes=32 time=133ms TTL=116

Reply from 10.207.28.246: bytes=32 time=125ms TTL=116

Reply from 10.207.28.246: bytes=32 time=140ms TTL=116

Reply from 10.207.28.246: bytes=32 time=145ms TTL=116

Reply from 10.207.28.246: bytes=32 time=169ms TTL=116

Reply from 10.207.28.246: bytes=32 time=182ms TTL=116

Reply from 10.207.28.246: bytes=32 time=190ms TTL=116

Reply from 10.207.28.246: bytes=32 time=206ms TTL=116

Reply from 10.207.28.246: bytes=32 time=218ms TTL=116

Reply from 10.207.28.246: bytes=32 time=121ms TTL=116

Reply from 10.207.28.246: bytes=32 time=142ms TTL=116

Reply from 10.207.28.246: bytes=32 time=148ms TTL=116

Reply from 10.207.28.246: bytes=32 time=178ms TTL=116

Reply from 10.207.28.246: bytes=32 time=179ms TTL=116

Reply from 10.207.28.246: bytes=32 time=194ms TTL=116

Reply from 10.207.28.246: bytes=32 time=121ms TTL=116

Reply from 10.207.28.246: bytes=32 time=128ms TTL=116

Reply from 10.207.28.246: bytes=32 time=131ms TTL=116

Reply from 10.207.28.246: bytes=32 time=139ms TTL=116

Reply from 10.207.28.246: bytes=32 time=177ms TTL=116

Reply from 10.207.28.246: bytes=32 time=169ms TTL=116

Reply from 10.207.28.246: bytes=32 time=170ms TTL=116

Request timed out.

Ping statistics for 10.207.28.246:

Packets: Sent = 72, Received = 53, Lost = 19 (26% loss),

Approximate round trip times in milli-seconds:

Minimum = 117ms, Maximum = 321ms, Average = 178ms

Re: Device slowly transmit data after migration Controller NX9500 and AP 8533

Christoph_S — Mon, 19 Sep 2022 15:38:39 GMT

Hello,

Without visibility into your config and the tech support dump, it would difficult to guess this cause. I would recommend you start with the basic causes per this article: https://extremeportal.force.com/ExtrArticleDetail?an=000063581

I hope it helps,

BR,

topic Re: Device slowly transmit data after migration Controller NX9500 and AP 8533 in ExtremeWireless (WiNG)

Device slowly transmit data after migration Controller NX9500 and AP 8533

Re: Device slowly transmit data after migration Controller NX9500 and AP 8533