topic WiNG VX9000 Server Error in ExtremeWireless (WiNG)

WiNG VX9000 Server Error

Matheus_Santana — Thu, 29 Sep 2022 12:13:04 GMT

Hello guys,

I'm experiencing an error when I try to commit any configuration on the VX9000.

Whenever I enter any configuration parameter, I get a boxed message "unknown error occurred in the Server while processing the request".

Remembering that VX is already licensed and there is no other configuration saved besides the IP and the default gateway (which I configured via CLI).

My question is whether this error can be linked to the wrong installation of VX on the client's VM.

Re: WiNG VX9000 Server Error

Christopher_Fra — Thu, 29 Sep 2022 16:18:17 GMT

Hello Matheus,

What version of firmware did you use to deploy the Wing VX9000? Are you using the NOVA (HTML 5) interface, if using Wing v7.6.3 or higher?

The following are Knowledgebase articles regarding NOVA interface:

What is HTML5 GUI NOVA ?

https://extremeportal.force.com/ExtrArticleDetail?an=000099260&q=Wing%20Nova

How to enable NOVA UI in WiNG?

https://extremeportal.force.com/ExtrArticleDetail?an=000101356&q=Wing%20Nova

NOVA interface will be required, moving forward with Wing. Wing Manager is legacy and is not being sustained any longer.

Thanks,

Chris Frazee

Re: WiNG VX9000 Server Error

Matheus_Santana — Thu, 29 Sep 2022 19:49:27 GMT

Thanks for your answer, Christopher.

The VX9000 are running 7.7.1.4 WiNG version, and NOVA are enabled.

Re: WiNG VX9000 Server Error

Christoph_S — Fri, 30 Sep 2022 12:47:26 GMT

Hello Matheus,

This error is mostly seen when using the legacy WING-Man in 7.7.1.4, but if using Nova and still see same error I would recommend the following:

1 - Reboot the controller to remove any unsaved settings

2 - Configure a few settings via CLI, do you still get error?

3 - Make sure you adhered to the VX9000 min hardware requirements upon installation, per this article: https://extremeportal.force.com/ExtrArticleDetail?an=000075407