topic Re: AP505i Clients connect on 2.4Ghz wireless but can't access internet in ExtremeWireless (WiNG)

AP505i Clients connect on 2.4Ghz wireless but can't access internet

pkeats — Sat, 25 Feb 2023 08:21:15 GMT

Hi,

I have an issue where clients connecting on the 2.4Ghz band can't see the internet. In particular I have a Sony vaio that connects, receives an IP and cant see internet. It's an old laptop. 5Ghz band is functioning correctly for other devices. Any help on this would be appreciated. Wondering if theres any legacy setting that I'm missing.

Re: AP505i Clients connect on 2.4Ghz wireless but can't access internet

pkeats — Sat, 25 Feb 2023 10:57:14 GMT

To add a little more a smart fan I have also doesn't connect so i thinking it's an issue with the 2.4Ghz radio. All of the items that won't connect sync perfectly with a different router.

Re: AP505i Clients connect on 2.4Ghz wireless but can't access internet

pkeats — Sat, 25 Feb 2023 11:43:41 GMT

Re: AP505i Clients connect on 2.4Ghz wireless but can't access internet

Christopher_Fra — Mon, 27 Feb 2023 17:35:01 GMT

Can you please provide a copy of the startup-config? Also ensure that the version of firmware is provided as well. There should be no additional configuration required for 2.4GHz.

Re: AP505i Clients connect on 2.4Ghz wireless but can't access internet

pkeats — Mon, 27 Feb 2023 19:00:23 GMT

Hi Chris thanks for picking this up. The config above is from a fresh setup which was tested and doesn't accept any 2.4Ghz clients.

Re: AP505i Clients connect on 2.4Ghz wireless but can't access internet

Christopher_Fra — Tue, 28 Feb 2023 18:17:43 GMT

Hello,

The configuration checks out, though we have seen issues with wireless clients and mix-mode encryption, which both WLANs have enabled. Not sure what the legacy 2.4GHz clients support, but if everything supports WPA2/CCMP/AES, I would configure encryption type as "encryption-type ccmp". If the legacy wireless clients only support WPA (TKIP), which has been long deprecated, I would modify the 2.4GHz WLAN with the following:

wpa-wpa2 exclude-wpa2-tkip (Exclude the WPA2 version of TKIP, support only WPA-TKIP).

Only WPA-TKIP legacy clients would be able to auth/assoc to WLAN (not WPA2-CCMP).

I also see that Smart-rf is being utilized for channel/power. Smart-rf only works with 3 or more APs in the environment and highly recommend statically assigning channel/power to the radios based on what is around the AP (use a freeware scan tool to see channels and power of neighboring APs).

If issue is still persistent after making the above mods, I would get logging enabled on the AP, in order that we can see why the wireless clients are failing.

Thanks,

Chris Frazee

Re: AP505i Clients connect on 2.4Ghz wireless but can't access internet

ckelly — Wed, 01 Mar 2023 14:30:07 GMT

Can you confirm that the problem with Internet connectivity is occurring for ANY client connecting to 2.4GHz radios? Or is this happening to only some clients?

If the problem is happening for only some clients, I would check the DHCP lease values and confirm that everything is there. If it is, then can you PING the default route/gateway? If not, can you even PING some other IP address on the same VLAN?

The recommendation to exclude mixed CCMP/TKIP encryption is good advice. It's the only issue I noticed in the config as well. If none of your clients REQUIRE TKIP, don't have it enabled in the config. Even if this is not the issue, it's still best to just use CCMP alone for various reasons.

Re: AP505i Clients connect on 2.4Ghz wireless but can't access internet

pkeats — Wed, 01 Mar 2023 17:31:36 GMT

Yes Chris it was for all 2.4GHz clients. Just updated to latest 7.9 WiNG firmware. All loaded great and now the AP won't boot into standalone mode from GUI. WING manager blank screen and also won't work in chrome. however i can ssh and use a serial connection. Not sure if its a firmware issue or me just not being proficient on CLI. All looks good and shows the correct firmware loading. I'm gonna try and reload firmware again but need to change interface to a static IP form DHCP (can you help me with how to enter this on CLI). This way I can connect directly to laptop to perform firmware change (only way i can get tftp to work)

appreciate help so far. loosing hope with this