topic Re: AP7522 Web UI 404 error message after factory reset in ExtremeWireless (WiNG)

AP7522 Web UI 404 error message after factory reset

amajer — Wed, 08 Jan 2025 12:51:56 GMT

Hello,

We have inherited a few AP7522 with external antennas from a previous company, but we don't have access to them. I've just did a factory reset on one of them. I have CLI access via console but I get a 404 - Not Found error message via https://IPAddress.

There is a https server settings in the management-policy default so not sure what is the problem. The version of the AP is 7.7.1.9-001R

We've never had extreme APs. If WEB UI doesn't work, is there any documentation about setting up them via CLI?

Do we need to buy any licenses or we can use them as normal stand alone APs on 5GHz and 2.4GHz with same SSID connected them via network switch?

Please can you advise?

Many thanks

Re: AP7522 Web UI 404 error message after factory reset

Alan_H — Wed, 08 Jan 2025 14:52:03 GMT

Hello,

Usually when an AP has a "lean" firmware image you get a 403 error, maybe this could be the case too, lean images only grant access via CLI, if you want access to Web UI you need to install a non "lean" (FULL) firmware image.

Another case could be that you are trying to access to the Web UI with a regular web browser, 7XXX models uses WiNG for Web management which runs on flash, and since flash is no longer supported you cannot use a regular web browser to access the web UI, you need to download Extreme WiNG Manager, which is a custom made flash enable browser, you can find it in the support-downloads section. Also, since you factory reset the device, are you trying to access using the default ip thats on the label sticked on the back of the ip? usually starts with a https://169.254.xxx.xxx. Just make sure your PC network configuration can reach that IP.

Regards

Re: AP7522 Web UI 404 error message after factory reset

RobertZ — Wed, 08 Jan 2025 15:07:38 GMT

The GUI is disabled in this AP firmware:

Why can't I access WiNG APs GUI after upgrading to 5.9.7?

here is the CLI guide

https://documentation.extremenetworks.com/WiNG/7.9.0.0/WiNG_7.9.0.0_Controller_Access_Point_CLI_Reference_Guide.pdf

You can find how to all types of guides here:
https://supportdocs.extremenetworks.com/support/documentation/wing-5-x-how-to-guides/

Re: AP7522 Web UI 404 error message after factory reset

amajer — Thu, 09 Jan 2025 11:16:18 GMT

Hello Robert,

Thanks for the links. I have a look. Unfortunately, the 'use enterprise ui' solution didn't help. I put it under profile ap7522 default-ap7522 and did the com wr command twice and the device went into a loop saying something like 'This configuration requires a reboot' and nothing happened so I powered it off. After reboot I still have 404 error page.

Unfortunately I cannot use the how to guides as it refers to the web interface settings. Is there a documentation about CLI how to guides if web interface not working?

Many thanks

Re: AP7522 Web UI 404 error message after factory reset

amajer — Thu, 09 Jan 2025 11:23:12 GMT

I checked the vlan1 IP address via CLI and I tried that IP address. I cannot tell if this image is lean or full image. I tried all different web browsers but all had the same result. I don't think if I have access to support portal as I searched wing discovery tool download but I think need some kind of contract or license with support

Re: AP7522 Web UI 404 error message after factory reset

Christoph_S — Thu, 09 Jan 2025 13:25:32 GMT

Hello @amajer,

If it's a LEAN image issue then upgrading it to a full image version is the ideal solution. You'll need WING-man to access these APs afterward. You can find the CLI guides here: https://supportdocs.extremenetworks.com/support/documentation/extremewireless-wing-software-7-9-5-1/

BR,

Re: AP7522 Web UI 404 error message after factory reset

amajer — Thu, 09 Jan 2025 20:10:46 GMT

Hello Christoph,

If I need to upgrading it to a full image version what is the latest image version I can upgrade to and where can I download it from? I've just filled out the registration form on Extreme Portal, so hopefully I can download WING-man from there.

Is there an option to reset admin password via console so maybe we can access to the APs?

Regards,

Re: AP7522 Web UI 404 error message after factory reset

Christoph_S — Mon, 13 Jan 2025 18:16:20 GMT

Sure, here you go:

https://extreme-networks.my.site.com/ExtrArticleDetail?an=000083064

https://extreme-networks.my.site.com/ExtrArticleDetail?an=000089844

BR,

Re: AP7522 Web UI 404 error message after factory reset

amajer — Tue, 14 Jan 2025 21:10:41 GMT

Hi Christoph,

I've followed a Youtube video to set up ap7522 as virtual controller and the other access points are adopted from the controller so didn't need to factory reset them. Thanks for the links it was useful as well.

Regards

amajer