topic Re: Problem with connetion via WiFi in ExtremeWireless (WiNG)

Problem with connetion via WiFi

Aleksandr123 — Thu, 30 Nov 2023 14:12:14 GMT

Hello. I have ~10 AccessPoints AP410i (wing 7.7.1.8-009R) which work in same domain and select virtual controller via option "Enable auto election of VC".

Created some vlan, linked to Wlan - Radio2 (5hz).

I see and can connect to my SSID, get ip address and can open different resources. But I have problem with delivery or get internet traffic via WiFi segment. Packets is lost or long time response when. I tried ping to my gateway and external internet resource. Problem is always, even if I stay in one place)

I configured my second interface(Ge2) and plug in to ethernet cable from my computer, get ip addres from my dhcp server and tried ping and open internal or external resource. Here is good.

Problem only via WiFi segment and I don't understand , what i can do somelse.

Can you help me?

Re: Problem with connetion via WiFi

arichter — Fri, 01 Dec 2023 14:40:46 GMT

Hello Aleksandr123, to check what acutally is ongoing, you can use the service commands on CLI on your AP and then visualize the traffic. E.g.: service pktcap on interface vlan 1 , or service pktcap on bridge...etc...Please use "?" to see options, like filter, ports etc. By that, you can see, if any of your traffic is blocked or dropped. May be you did enable FW settings , which might block your Traffic comming in via WLAN? May be it makes sense to share your config so the community might provide better advise .(in case of private data, like Preshared Keys, please anonymize those, before sharing) Regards

Re: Problem with connetion via WiFi

ckelly — Fri, 01 Dec 2023 14:46:42 GMT

So a wireless client can access INTERNAL resources on the WLAN but not anything on the Internet, correct?

My first suspicion is DNS. From the connected wireless client, see if it can properly resolve an Internet website. (example, PING www.google.com and see if a correct IP address is returned). Also, make sure you can reach/PING your default route for the Internet.

Re: Problem with connetion via WiFi

Aleksandr123 — Sat, 02 Dec 2023 08:05:10 GMT

@ckelly

Hello. No, all clients have access to external or internal resources. They can download and upload, but have problem with lost packet or long time response from resourse. Doesn't metter it will external or internal resource.

@arichter

Hello. Thank you for advise. I will try service command for debug traffic. I have upgraded firmware from 7.7.1 to 7.9.2 yesterday, but problem is saving. Also, between my config:

! Configuration of AP410-1 version 7.9.3.0-023R
!
!
version 2.7
!
!
client-identity-group default
load default-fingerprints
!
ip access-list BROADCAST-MULTICAST-CONTROL
permit tcp any any rule-precedence 10 rule-description "permit all TCP traffic"
permit udp any eq 67 any eq dhcpc rule-precedence 11 rule-description "permit DHCP replies"
deny udp any range 137 138 any range 137 138 rule-precedence 20 rule-description "deny windows netbios"
deny ip any 224.0.0.0/4 rule-precedence 21 rule-description "deny IP multicast"
deny ip any host 255.255.255.255 rule-precedence 22 rule-description "deny IP local broadcast"
permit ip any any rule-precedence 100 rule-description "permit all IP traffic"
!
mac access-list PERMIT-ARP-AND-IPv4
permit any any type ip rule-precedence 10 rule-description "permit all IPv4 traffic"
permit any any type arp rule-precedence 20 rule-description "permit all ARP traffic"
!
ip snmp-access-list default
permit any
!
firewall-policy default
no ip dos tcp-sequence-past-window
no stateful-packet-inspection-l2
ip tcp adjust-mss 1400
!
!
mint-policy global-default
!
meshpoint-qos-policy default
!
wlan-qos-policy default
qos trust dscp
qos trust wmm
!
radio-qos-policy default
!
wlan FREE_TEST
ssid FREE_TEST
vlan 73
bridging-mode local
encryption-type ccmp
authentication-type none
fast-bss-transition
wpa-wpa2 psk 0 password
wpa-wpa2 exclude-wpa2-tkip
wpa-wpa2 use-sha256-akm
!
wlan Guest
ssid Guest
vlan 31
bridging-mode local
encryption-type none
authentication-type none
!
wlan PFT
ssid PFT
vlan 12
bridging-mode local
encryption-type ccmp
authentication-type none
wpa-wpa2 psk 0 password
wpa-wpa2 exclude-wpa2-tkip
wpa-wpa2 use-sha256-akm
!
smart-rf-policy default
no select-shutdown
no smart-sensor
smart-sensor auto-trigger
smart-sensor band smart-band-5GHz
smart-sensor tri-radio-only
!
wips-policy default
!
auto-provisioning-policy "Auto-Provisioning AP410-i"
adopt ap410-1 precedence 1 profile default-ap410-1 rf-domain default vlan 30
!
!
management-policy default
telnet
no http server
https server
rest-server
no ftp
ssh
ssh enable-weak-mac-algo 1
user admin password 1 6f71018a2682e24d8916a8b725e6105f286495b79097e65d14bb86bb8524a527 role superuser access all
snmp-server community 0 private rw
snmp-server community 0 public ro
snmp-server user snmptrap v3 encrypted des auth md5 0 admin123
snmp-server user snmpmanager v3 encrypted des auth md5 0 admin123
!
profile ap410-1 default-ap410-1
ip default-gateway 10.76.30.1
autoinstall configuration
autoinstall firmware
crypto ikev1 policy ikev1-default
isakmp-proposal default encryption aes-256 group 2 hash sha
crypto ikev2 policy ikev2-default
isakmp-proposal default encryption aes-256 group 2 hash sha
crypto ipsec transform-set default esp-aes-256 esp-sha-hmac
crypto ikev1 remote-vpn
crypto ikev2 remote-vpn
crypto auto-ipsec-secure
crypto load-management
crypto remote-vpn-client
interface radio1
antenna-mode 2x2
interface radio2
wlan FREE_TEST bss 1 primary
wlan Guest bss 2 primary
wlan PFT bss 3 primary
antenna-mode 4x4
interface radio3
shutdown
interface ge1
switchport mode trunk
switchport trunk allowed vlan 12,30-31,73
switchport trunk native vlan 30
spanning-tree force-version 1
interface ge2
switchport mode trunk
switchport trunk allowed vlan 1,35
interface vlan1
ip address dhcp
ip address zeroconf secondary
ip dhcp client request options all
shutdown
interface vlan12
description TSD
interface vlan30
description Management
ip address dhcp
interface vlan31
description Guest
interface vlan35
description test
interface vlan73
description USERS
interface pppoe1
interface usb0
use firewall-policy default
use auto-provisioning-policy "Auto-Provisioning AP410-i"
use client-identity-group default
virtual-controller auto
virtual-controller management-interface ip address 10.76.30.5/24
virtual-controller management-interface vlan 30
rf-domain-manager capable
logging on
controller vlan 30
service pm sys-restart
router ospf
adoption-mode controller
!
rf-domain default
timezone Asia/Almaty
country-code kz
ad-wips-wireless-mitigation disable
ad-wips-wired-mitigation disable
!
ap410-1 B0-27-CF-CF-72-A5
use profile default-ap410-1
use rf-domain default
hostname WiFi-1
no lci-config
rf-domain-manager priority 255
!
ap410-1 B0-27-CF-CF-74-31
use profile default-ap410-1
use rf-domain default
hostname WiFi-3
no lci-config
!
ap410-1 B0-27-CF-CF-B7-21
use profile default-ap410-1
use rf-domain default
hostname WiFi-2
no lci-config
!
ap410-1 B0-27-CF-CF-B8-8F
use profile default-ap410-1
use rf-domain default
hostname WiFi-8
no lci-config
interface radio2
power 4
no rf-domain-manager priority
!
ap410-1 B0-27-CF-CF-B8-9B
use profile default-ap410-1
use rf-domain default
hostname WiFi-11
no lci-config
!
ap410-1 B0-27-CF-CF-B8-B9
use profile default-ap410-1
use rf-domain default
hostname WiFi-9
no lci-config
!
ap410-1 B0-27-CF-CF-B8-BF
use profile default-ap410-1
use rf-domain default
hostname WiFi-10
no lci-config
!
ap410-1 B0-27-CF-CF-B8-E9
use profile default-ap410-1
use rf-domain default
hostname WiFi-6
no lci-config
!
ap410-1 B0-27-CF-CF-B9-49
use profile default-ap410-1
use rf-domain default
hostname WiFi-5
no lci-config
!
ap410-1 B0-27-CF-CF-B9-79
use profile default-ap410-1
use rf-domain default
hostname WiFi-7
no lci-config
!
ap410-1 B0-27-CF-CF-B9-A9
use profile default-ap410-1
use rf-domain default
hostname WiFi-4
no lci-config
!
!
end

Re: Problem with connetion via WiFi

ckelly — Mon, 04 Dec 2023 14:19:14 GMT

@Aleksandr123 wrote:
They can download and upload, but have problem with lost packet or long time response from resourse. Doesn't metter it will external or internal resource.

The config looks fine. (smart-rf policy looks to be completely default and may need some tweaking)

Based on your original comments and your clarification here, it now sounds like a wireless medium problem. Possibly channel interference or high channel utilization. Question, do you see this problem with all areas (all areas with the APs?) How large of an area is this where all of the APs are placed? What sort of environment is it? Are there neighboring networks next to yours?

Try running a few queries:

show smart-rf history

show smart-rf radio on default (will be a lot of output)

show smart-rf interterfering-ap on default

Re: Problem with connetion via WiFi

Aleksandr123 — Tue, 05 Dec 2023 19:11:58 GMT

@ckelly Hello. Today, thirth day and I don't see something problem with WiFi. (This is good and bad , because problem might will repeat again in wrong time).

Question, do you see this problem with all areas (all areas with the APs?) - I have checked the entire area, but didn't check distant warehouse.

How large of an area is this where all of the APs are placed - I don't have information about total area, but APs installed about 30-40 meters between itself.

What sort of environment is it? - Mixed environment. Several refrigeration chambers, a warehouse place and open space for employees

Are there neighboring networks next to yours? - There is has unknown device (near, I think it is keenetic), which broadcast 1 Wireless network on 2.4 and 5 hz. It is always works.

I'll try use your commands tommorow, when there will lot of people.

Re: Problem with connetion via WiFi

Lunaovia01055 — Thu, 03 Apr 2025 04:45:45 GMT

I am experiencing issues with my Wi-Fi connection, which frequently disconnects while I'm playing games. This is causing a disruption in my gaming experience. How can I fix this issue and ensure stable Wi-Fi during gameplay?

Possible Causes:

Weak Wi-Fi Signal: The Wi-Fi signal might be weak, causing disconnects during online gameplay.

Router Configuration Issues: Incorrect router settings might be causing intermittent connectivity.

Network Congestion: Other devices on the network might be consuming bandwidth, affecting game performance.

Re: Problem with connetion via WiFi

poppyplaytime — Wed, 08 Oct 2025 06:01:06 GMT

I faced a similar issue with my AP410i setup earlier, and it turned out to be related to a few network factors. Here’s what helped me fix it:

Weak Wi-Fi Signal: The signal strength was inconsistent in some areas, which caused packet loss and slow response times. Adjusting AP placement improved stability.
Router Configuration Issues: Some router settings were incorrectly configured. After reconfiguring the network and verifying VLAN assignments, the connection became more reliable.
Network Congestion: Too many devices were using bandwidth at the same time, which affected the Wi-Fi segment. Limiting background usage and prioritizing traffic for my SSID made a big difference.

After addressing these points, my connectivity through Wi-Fi became stable and the packet loss stopped. Now we can play games , watch dramas without any troubleshoot.

Re: Problem with connetion via WiFi

Muslim — Fri, 31 Oct 2025 20:52:21 GMT

Hey there,
WiFi connection issues can come from a few common causes. First, try restarting your router and device it often clears temporary network glitches. If that doesn’t help, check if other devices are having the same issue; that can tell you whether it’s your device or the router.

You might also want to move closer to the router or reduce obstacles (like walls or metal furniture) that can weaken the signal. If your router has both 2.4GHz and 5GHz bands, try switching between them 2.4GHz covers longer distances, while 5GHz is faster but more limited in range.

If none of that helps, a quick router firmware update or changing the WiFi channel might fix interference problems.

Hope this helps you get a stable connection again!

Re: Problem with connetion via WiFi

Muslim — Thu, 02 Apr 2026 06:46:30 GMT

It sounds like your wired network is working fine, so the issue is likely isolated to the wireless configuration or RF environment rather than VLAN or DHCP. Since you're experiencing packet loss and high latency over WiFi, I’d suggest checking for channel interference on the 5 GHz band and ensuring your APs aren’t overlapping channels too aggressively—auto VC setups can sometimes cause suboptimal channel planning.

Also, review transmit power settings and client load balancing, as too many APs in close proximity can create roaming or congestion issues. Firmware mismatches or bugs in the wing 7.7.1.8 version could also be a factor, so testing with a stable recommended release might help.

For a simple way to test responsiveness and reaction timing (which can sometimes highlight latency inconsistencies in a fun way), you could try something like Play Hit the Button alongside your diagnostics to observe delays more interactively.

Finally, consider running a WiFi analyzer to inspect signal strength, noise levels, and retry rates—this usually reveals whether the problem is interference, misconfiguration, or hardware-related.

Re: Problem with connetion via WiFi

poppyplaytime — Sat, 04 Apr 2026 07:08:26 GMT

It definitely sounds like a wireless-specific issue since your wired connection on Ge2 is working perfectly.

From what you’ve described, I’d start by checking RF interference and channel overlap, especially on 5GHz. When multiple AP410i units are in the same area with auto VC enabled, they can sometimes pick overlapping channels or operate at high transmit power, which leads to packet loss and unstable latency.

Also, try:

Reducing transmit power slightly on each AP
Manually assigning non-overlapping channels
Testing with fewer APs active to rule out co-channel interference
Checking if any client devices are “sticking” to weaker APs

Another thing worth verifying is whether your WLAN settings (QoS, bandwidth limits, or rate limiting) are affecting traffic flow over WiFi.

I’ve seen similar behavior in larger covered environments where signal reflection and structure layout impact performance — proper planning really matters in those setups, much like how Shelter Tent manufacturers approach large-span covered areas to maintain stability and efficiency.

Start with channel optimization first — that usually fixes most packet loss issues in setups like yours.

Re: Problem with connetion via WiFi

Asta-Noor — Thu, 23 Apr 2026 16:19:07 GMT

It sounds like a WiFi-specific issue, since your wired connection works fine. I’d suggest checking channel interference on 5GHz—try switching to a less congested channel or adjusting channel width. Also, verify transmit power settings and ensure all APs aren’t overlapping too aggressively, which can cause packet loss. Roaming settings and load balancing can also affect stability, so testing with those disabled might help isolate the issue. Additionally, firmware consistency across all APs is important. I recently read about timing and performance patterns in different systems—this Çin Takvimi guide offers an interesting perspective: https://cintakvimi.tr/. Proper tuning should significantly improve your WiFi performance.