topic Re: Problems with AP410C onboarding into ExtremeCloud IQ, on VE6120K controller in ExtremeWireless (WiNG)

Problems with AP410C onboarding into ExtremeCloud IQ, on VE6120K controller

gaetanot — Tue, 13 May 2025 11:27:36 GMT

Hi all,

Please I need any kind of suggestions to find a workaround of this issue:

Introduction: Our partner has been installing AP410C-WR (v. 7.5.1.1-020R) in brench sites and onboarding into ExtremeCloud IQ on VE6120K appliance controller (v. 10.10.04).

Steps:

1. site configuration on VE6120K;

2. AP410C-WR configuration via CLI to let onboard correctly, with these commands sequence:

_system boot-os WiNG

reboot

CCC

cset authIpAddr 1 <primary_controller_address>

cset authIpAddr 2 10.18.216.135 <backup_controller_address>

capply

csave

reboot

So far, so good: AP online and working fine

Unfortunately with one site we've configured three APs BEFORE the site configured into the controller. It turned out that APs don't onboard into the controller and continuosly power cycle.

We tried cset factoryDefault command and log pressing reset butto but don't fix the problem.

Any suggestion please?

Thank you very much!

Gaetano

Re: Problems with AP410C onboarding into ExtremeCloud IQ, on VE6120K controller

patricia845 — Wed, 14 May 2025 06:19:19 GMT

@gaetanot e-zpasspa comwrote:
Hi all,
Please I need any kind of suggestions to find a workaround of this issue:
Introduction: Our partner has been installing AP410C-WR (v. 7.5.1.1-020R) in brench sites and onboarding into ExtremeCloud IQ on VE6120K appliance controller (v. 10.10.04).
Steps:
1. site configuration on VE6120K;
2. AP410C-WR configuration via CLI to let onboard correctly, with these commands sequence:
_system boot-os WiNG
reboot
CCC
cset authIpAddr 1 <primary_controller_address>
cset authIpAddr 2 10.18.216.135 <backup_controller_address>
capply
csave
reboot
So far, so good: AP online and working fine
Unfortunately with one site we've configured three APs BEFORE the site configured into the controller. It turned out that APs don't onboard into the controller and continuosly power cycle.
We tried cset factoryDefault command and log pressing reset butto but don't fix the problem.
Any suggestion please?
Thank you very much!
Gaetano

Since the AP410C-WR units configured before site setup are power cycling and not onboarding, try an extended (30-60 sec) reset button press or power cycling them while disconnected from the network before attempting a reset. Also, check the VE6120K for and delete any stale AP entries. Consider manual onboarding via MAC address on the controller if available. As a last resort, carefully explore TFTP firmware recovery (referring strictly to official documentation) or contact Extreme Networks support for direct assistance.

Re: Problems with AP410C onboarding into ExtremeCloud IQ, on VE6120K controller

gaetanot — Wed, 04 Jun 2025 11:23:22 GMT

Hi Patricia!

Thank you very much for the tip! Manual onboarding via MAC address on the controller worked fine.