topic Re: Service Agent: Your Shortcut to Effortless Case Creation! in Extreme AI Features

Service Agent: Your Shortcut to Effortless Case Creation!

SamPirok — Tue, 13 Jan 2026 23:55:55 GMT

Introducing Service Agent: Create Cases Directly from Extreme Platform ONE!

We’re excited to announce a new feature that makes case creation easier than ever. With Service Agent, you can now create cases directly from your Extreme Platform ONE workspace—no need to switch screens or interrupt your workflow.

*Extreme AI Features, such as Service Agent, are limited to customers with Extremeworks EP1 licenses. *

Why you’ll love it:

Seamless integration into your existing UI
Faster case creation without extra steps
Improved efficiency for your team

Watch how it works here!

Start using Service Agent today and experience a smoother, more productive way to manage cases!

Re: Service Agent: Your Shortcut to Effortless Case Creation!

Raul_Carbonari — Mon, 12 Jan 2026 21:40:26 GMT

Hi Sam,

Why is Extreme using a platform other than YouTube or Vimeo to publish this type of video? I would have to remember this article to find the link, instead of searching on GTAC.

Re: Service Agent: Your Shortcut to Effortless Case Creation!

SamPirok — Tue, 13 Jan 2026 23:56:41 GMT

Hi Raul, thanks for your comment, we heard your feedback and have updated the link to a Vimeo link. Please let us know if we can help in any other way!