topic RE: Azara to ExtremeCloud Subscription license? in Extreme Cloud

Azara to ExtremeCloud Subscription license?

Son_Nguyen2 — Tue, 07 Nov 2017 09:41:00 GMT

Hi everyone,

What is the service part I need to purchase for using ExtremeCloud Subscription with the WiNG APs in new version 4.11 like azara service part?
It is not shown clearly in the ExtremeCloud datasheet,

Thanks so much.

RE: Azara to ExtremeCloud Subscription license?

Bin — Tue, 07 Nov 2017 10:58:00 GMT

Hi Son,
Let me contact with our internal team and request to update our datasheet.

What is your product part number, for example, AP-7532-67030-WR?
How many years Subscription do you need for the hardware replacement and software?

Best regards
Bin

RE: Azara to ExtremeCloud Subscription license?

Son_Nguyen2 — Tue, 07 Nov 2017 10:58:00 GMT

Hi Bin,

My customer want to have one year cloud subscription for 50 APs (PN: AP-7502-67030-WR).

Thanks.

RE: Azara to ExtremeCloud Subscription license?

Bin — Tue, 07 Nov 2017 10:58:00 GMT

Hi Son,

"91000-H30878" is ExtremeWorks IYR(One Year) TAC and OS for the AP-7502-67030-WR

Best regards,
Bin

RE: Azara to ExtremeCloud Subscription license?

Bin — Tue, 07 Nov 2017 10:58:00 GMT

Hi Son,

Kindly update the link to the new data sheet of our ExtremeCloud DataSheet.

https://cloud.kapostcontent.net/pub/1969b285-a7c3-4e24-bc04-9185168a24da/extremecloud-data-sheet.pdf...

Best regards,
Bin

RE: Azara to ExtremeCloud Subscription license?

Son_Nguyen2 — Tue, 07 Nov 2017 10:58:00 GMT

Hi Bin,

Still a problem not clear is there are many service part to choose and either I only purchase one of them to be used full features of ExtremeCloud or have purchase more one part number license to active ExtremeCloud on the AP like ExtremeGuest?

E.g: "37421" is the PN to active ExtremeGuest for one AP and " 95603-S20371, 97003-S20371 " are service part for it.

The thing that I need is the PN of ExtremeColud like "37421" of ExtremeGUest.

Thanks.

RE: Azara to ExtremeCloud Subscription license?

Bin — Tue, 07 Nov 2017 10:58:00 GMT

Hi Son, Sorry for the delay response. The Azara SKU are EOS as of October 15, 2017. ExtremeCloud partnumbers for 1yr, 3yr and 5yr subscription service for access points will available for ordering. You need to purchase one subscription service for your access point based on how many you wants to be support.

There is no PN as "37421" in ExtremeCloud.

Best regards,
Bin

RE: Azara to ExtremeCloud Subscription license?

Son_Nguyen2 — Tue, 07 Nov 2017 10:58:00 GMT

Hi Bin,

Thank you so much. It means I can choose "TAC and OS" or "NBD AHR" or both services for the ExtremeCloud subscription?

E.g: for AP-7502-67030-WR, I can choose " 91000-H30878" or "91004-H30878" or "91007-H30878" or "91008-H30878" part number for subscription, not only must to choose "91000-H30878" part number?

RE: Azara to ExtremeCloud Subscription license?

Bin — Tue, 07 Nov 2017 10:58:00 GMT

Hi Son,

Thank you for your reply.

There are only two Subscription Level for ExtremeCloud.

Basic subscription includes Expert support
Basic subscription includes Expert support and advanced hardware replacement

Back to your question, which ExtremeCloud subscription do you need to select?
Well, that is depends on what kind of service your customer / you request.

If your customer / you only requests Basic subscription includes Expert support from our TAC for 1 year, then you could select "91000-H30878: ExtremeWorks IYR TAC and OS for the AP-7502-67030-WR"

But, If your customer / you requests Basic subscription includes Expert support from our TAC + NBD(Next Business Day) AHR(dvanced hardware replacement) for 1 year, then you could choose "91004-H30878: ExtremeWorks 1YR TAC and OS with NBD AHR for the AP-7502-67030-WR"

The same story is on "91007-H30878" or "91008-H30878".

As summary, you only need to select one of service part numbers based on what kind of service you request, not all of them.

Best regards,
Bin

RE: Azara to ExtremeCloud Subscription license?

Son_Nguyen2 — Tue, 07 Nov 2017 10:58:00 GMT

Hi Bin,

A very clear answer, thank you so much.

RE: Azara to ExtremeCloud Subscription license?

Bin — Tue, 07 Nov 2017 10:58:00 GMT

Hi, Son

Glad to help you. Please have a nice day.

Best regards,
Bin