topic Device is in use in Extreme Cloud

Device is in use

KhareT — Tue, 02 Aug 2022 18:05:00 GMT

Hi, about 6 months ago, ive bought 5 Aerohive AP's 3x 130 1x 1130 from an auction. When i try to add them to the cloud i get a "device in use" error.

How can we fix this issue? i dont know the previous owner and payed alot for the AP's, so it would be great if i can use them somehow.

Thank you

RE: Device is in use

SamPirok — Thu, 11 Aug 2022 17:40:00 GMT

Hi Khare, if you can send the serial numbers to me at community@extremenetworks.com, I can help you with that issue.

RE: Device is in use

KhareT — Tue, 23 Aug 2022 11:37:00 GMT

Hi Sam,

Did you recieved my message? Do you have an update?

Thank you

RE: Device is in use

SamPirok — Tue, 23 Aug 2022 16:01:00 GMT

Hi, thanks for checking in, I don't think I received your message. Could you try sending it again? My apologies for the delay here.

RE: Device is in use

KhareT — Wed, 24 Aug 2022 09:49:00 GMT

Hi Sam,

Could you tel me if you recieved my email now?

Thank you

RE: Device is in use

SamPirok — Wed, 24 Aug 2022 15:48:00 GMT

Hi Khare, yes I did receive your email, thank you very much for resending that. I've found the old records for those devices and I've reached out to the original owner to get permission to remove those records. Once we get that done, you should be able to add them to your inventory. Thank you again for checking back in, please feel free to check in here any time for an update.

Re: RE: Device is in use

KhareT — Thu, 01 Sep 2022 09:15:38 GMT

Hi Sam,

Do you have any update on my request?

Thank you

Re: Device is in use

SamPirok — Thu, 01 Sep 2022 11:53:35 GMT

Hi Khare, thanks for checking in. I have not heard back from the original owners. I've been trying to contact the old account team to see if they could help us, but so far no luck. The next step would be to contact your local sales engineer. If you can tell me generally where you're located, I can find a local sales engineer to connect you to so they can assist you with this request.

Re: Device is in use

KhareT — Fri, 09 Sep 2022 11:21:07 GMT

@SamPirok

Hi,

Do you have an update on my question?

Thank you

Re: Device is in use

SamPirok — Fri, 09 Sep 2022 13:10:22 GMT

Hi @KhareT, thanks for checking in! We just got permission this morning to remove the old records, could you try adding these devices to your inventory one more time?

Re: RE: Device is in use

KhareT — Sat, 10 Sep 2022 15:37:29 GMT

Hi Sam,

Yes i can add them now, but haven’t got the time to configure them yet.

Thank you very much for your support.

Re: Device is in use

KhareT — Fri, 04 Nov 2022 21:05:21 GMT

Hi Sam,

i found that ive got one extra AP from the the same organization.

ive send you the SN of the AP via email.

could you please release this one also?

thank you

Khare