topic RE: A stake record of the device was found in the redirector. in Extreme Cloud

A stake record of the device was found in the redirector.

NguyenQ — Wed, 03 Nov 2021 06:01:00 GMT

Hi All,
I have problem with my customer, i cant fix issue
This is my Wifi Aerohive AP122 when add cloud notification is "A stake record of the device was found in the redirector."
please help me, thank you

RE: A stake record of the device was found in the redirector.

SamPirok — Mon, 08 Nov 2021 22:09:00 GMT

Hello, thank you for providing that picture for us. I see this device currently registered to a different owner in our system, we'll need to get their permission to remove it from their inventory before we can free this device up for you. I have reached out to the original owner now, I will let you know as soon as I hear back from them. Please feel free to check in with me any time for an update.

RE: A stake record of the device was found in the redirector.

SamPirok — Thu, 11 Nov 2021 19:41:00 GMT

Thank you for your patience, that device should now be free to add to your inventory. Please let me know if I can assist with anything else or if you have any further issues onboarding this device.

RE: A stake record of the device was found in the redirector.

JoseS — Fri, 12 Nov 2021 03:29:00 GMT

Hello, I'm running onto the same issue, "A stake record of the device was found in the redirector." Would it be possible for you to release the device? thanks

RE: A stake record of the device was found in the redirector.

NguyenQ — Fri, 12 Nov 2021 05:18:00 GMT

Hi Sam, Nice to meet you, i finished configuration my device, currently user AP very good

RE: A stake record of the device was found in the redirector.

SamPirok — Fri, 12 Nov 2021 17:17:00 GMT

Hi @Jose Solis, thanks for letting me know. I am seeing an old record for that device, so we'll need to get permission from the original owner to remove the old listing. I've reached out to the original owner just now, and I'll let you know as soon as I hear back from them. Please feel free to check in here any time for an update.

RE: A stake record of the device was found in the redirector.

JoseP — Tue, 23 Nov 2021 02:55:00 GMT

Hello Sam, I am having the same issue. Is this something you can assist me with?
if so my serial numbers are:
22081607200824
02501706202645
02501705111188

I tried opening a case with GATC and they stated they could not release the serial numbers, but I have seen in various posts in the forum community that you have been able to help.

Thank you in advanced.

RE: A stake record of the device was found in the redirector.

KeiranB — Tue, 23 Nov 2021 08:20:00 GMT

Hi Sam.

Same boat as everyone else,
My SN is 02301508040186
Thanks for your time.

RE: A stake record of the device was found in the redirector.

SamPirok — Mon, 29 Nov 2021 18:13:00 GMT

Hi Keiran, thanks for letting me know. My apologies for the slow response here, I was out of the office last week. I see the old record for this device, and I have reached out to the original owner to get permission to remove this device from it's currently inventory. I'll let you know as soon as I hear back on this, please feel free to check in with me here anytime for an update.

RE: A stake record of the device was found in the redirector.

SamPirok — Mon, 29 Nov 2021 18:18:00 GMT

Hi Jose, thanks for letting me know. I was able to find the old records for the AP 250's, and I've started the transfer of ownership process for those devices by reaching out to the previous owner. I'll let you know as soon as I hear anything back about the 250s, but unfortunately I won't be able to assist you with the SR2208 switch. The server with the records for those switches is different than the server for the APs, and I do not have access to the switch server to look up those old records for you. I would typically ask you to open a case for the request for the SR2208, but I see you already tried that. Can you send me your old case number so I can investigate that a bit further for you? If you'd rather send that to me directly, please feel free to email me at community@extremenetworks.com.

RE: A stake record of the device was found in the redirector.

CameronK — Wed, 08 Dec 2021 18:15:00 GMT

Hello Sam,

I am running into the same issue as everyone else. I am trying to get 02301501260207 moved over into our VIQ.

RE: A stake record of the device was found in the redirector.

JoseS — Thu, 09 Dec 2021 18:59:00 GMT

Hello Sam, good day, have you heard anything back yet for this device?? I've also reached to the seller of the device they claim they've tried contacting the original owner to release the device from their end, but I have not heard from anyone yet if this has been solved or not. Thank you

RE: A stake record of the device was found in the redirector.

jason_hills — Thu, 09 Dec 2021 20:06:00 GMT

Hi @Sam Pirok our customer is having the same issue of the Stake Record of device in redirector.

can you please remove the SNs

do you know why it occurs?
these APs were in the usages stage for many months and this happened when changing to managed state

RE: A stake record of the device was found in the redirector.

SamPirok — Fri, 10 Dec 2021 00:25:00 GMT

Hi Cameron, thanks for letting me know, I was able to find the old records for that device and reach out to the previous owner. As soon as we get permission to move this device, I'll remove those old records and let you know when it's free to add to your inventory. Please feel free to check in with me here anytime for an update.

RE: A stake record of the device was found in the redirector.

SamPirok — Fri, 10 Dec 2021 00:28:00 GMT

Hi Jose, I'm sorry for the delay here, I was hopeful that the old account team would be able to help us but it doesn't look like that will be the case here. If you can let me know generally where you are located, I can find a local sales engineer for you to speak with, they'll have to help you with a transfer of ownership without the prior owners approval, which is unfortunately not something I can do.

RE: A stake record of the device was found in the redirector.

CameronK — Tue, 14 Dec 2021 21:41:00 GMT

Good afternoon Sam,

Thank you for all of your assistance, can you please provide an update on the status of this request?

RE: A stake record of the device was found in the redirector.

SamPirok — Tue, 14 Dec 2021 21:55:00 GMT

Hi Cameron, I sent you a direct message yesterday, did you receive it?

RE: A stake record of the device was found in the redirector.

Bruno6 — Sun, 19 Dec 2021 07:35:00 GMT

Hello, @Sam Pirok

Same problem as everyone else. My serial number is 01301502110247 (AP130).

Can you help me, please?

RE: A stake record of the device was found in the redirector.

JoseP — Wed, 29 Dec 2021 11:24:00 GMT

Hello Sam,

I am not sure if you were able to see the email I sent via the email address you provided. This email was sent on the 5th. Do we have any progress on the release of the APs and the Switch? The case number was 02481774.

RE: A stake record of the device was found in the redirector.

SamPirok — Mon, 03 Jan 2022 19:18:00 GMT

Hi @Bruno, thanks for letting me know. My apologies for the slow reply, I was out of the office for the holidays. That device should be free to use now, please let me know if it gives you any further trouble.