https://community.extremenetworks.com/t5/extreme-cloud/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/27189#M276 <SPAN>hi, i was waiting a response to release my&nbsp; AP230 the serial number is&nbsp;</SPAN><SPAN>02301405210761 and i dont get any response, can you release the device so i can use it?</SPAN> Mon, 16 May 2022 21:13:00 GMT MauricioM 2022-05-16T21:13:00Z https://community.extremenetworks.com/t5/extreme-cloud/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/27189#M276 <SPAN>hi, i was waiting a response to release my&nbsp; AP230 the serial number is&nbsp;</SPAN><SPAN>02301405210761 and i dont get any response, can you release the device so i can use it?</SPAN> Mon, 16 May 2022 21:13:00 GMT https://community.extremenetworks.com/t5/extreme-cloud/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/27189#M276 MauricioM 2022-05-16T21:13:00Z https://community.extremenetworks.com/t5/extreme-cloud/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/27190#M277 Hi Mauricio, thanks for reaching out about this AP. I was able to find the old records preventing you from adding that device to your old inventory. I've reached out to the previous owner to get permission to remove the old records, I'll let you know as soon as we've heard back from them. Please feel free to check in with me here for an update any time. Tue, 17 May 2022 00:30:00 GMT https://community.extremenetworks.com/t5/extreme-cloud/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/27190#M277 SamPirok 2022-05-17T00:30:00Z https://community.extremenetworks.com/t5/extreme-cloud/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/27191#M278 I have the same issue -- the old MSP has left the device, the contract expired. 01221612073750 Thu, 26 May 2022 14:08:00 GMT https://community.extremenetworks.com/t5/extreme-cloud/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/27191#M278 CraigG 2022-05-26T14:08:00Z