topic RE: A stake record of the device was found in the redirector in Extreme Cloud

A stake record of the device was found in the redirector

NguyenD — Mon, 06 Dec 2021 10:01:00 GMT

Any chance i can get 01301707130788 released? I also get the "a stake record of the device was found in the redirector" error.

Thank you in advanced

RE: A stake record of the device was found in the redirector

SamPirok — Mon, 06 Dec 2021 21:03:00 GMT

Hi there, thank you for providing that picture. I am seeing the device registered to a different user so we'll need to get their permission to remove the old inventory records. I've emailed the original owner and will let you know as soon as I hear back. Please feel free to check in with me here any time for an update.

RE: A stake record of the device was found in the redirector

NguyenD — Tue, 07 Dec 2021 04:28:00 GMT

Hi ,

May we know the original account owner's email for a quicker response?

RE: A stake record of the device was found in the redirector

SamPirok — Tue, 07 Dec 2021 17:24:00 GMT

I'm sorry, I am not able to give out that information.

RE: A stake record of the device was found in the redirector

SamPirok — Tue, 07 Dec 2021 17:35:00 GMT

I did hear back from the original owner, that device should be free to add to you inventory at this time. Please let me know if I can help with anything else!

RE: A stake record of the device was found in the redirector

NguyenD — Wed, 08 Dec 2021 07:16:00 GMT

Thank you for such a quick response. Works perfectly now. Hi my device can''t add to extremecloudIQ. Can you help me. My seri :01301707131198. Thks