topic Re: the device is in use by another VIQ in Extreme Cloud https://community.extremenetworks.com/t5/extreme-cloud/the-device-is-in-use-by-another-viq/m-p/62054#M327 hi Sam,<BR /><BR />The serial number is correct <DIV class="media" style="overflow: hidden"> <DIV class="media" style="overflow: hidden"><span class="lia-inline-image-display-wrapper" image-alt="JDeHuDnFS3q1SbpxgFJJ_20220705_174030.jpeg"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/1098i3FC5AB0604AECE85/image-size/large?v=v2&amp;px=999" role="button" title="JDeHuDnFS3q1SbpxgFJJ_20220705_174030.jpeg" alt="JDeHuDnFS3q1SbpxgFJJ_20220705_174030.jpeg" /></span></DIV> </DIV> Tue, 05 Jul 2022 18:30:09 GMT D_P_W 2022-07-05T18:30:09Z the device is in use by another VIQ https://community.extremenetworks.com/t5/extreme-cloud/the-device-is-in-use-by-another-viq/m-p/62052#M325 Hi,<BR /><BR /> <PRE class="tw-data-text tw-text-large tw-ta" data-placeholder="Vertaling" dir="ltr"><SPAN class="Y2IQFc" lang="en">I would like to use an AP 121 from stock, but appears to have been used for testing purposes. I can't remove the AP 121 from the test account because don't have the test account anymore HiveAP 121 Serial Number: 12114032801670</SPAN></PRE> Sun, 03 Jul 2022 17:41:49 GMT https://community.extremenetworks.com/t5/extreme-cloud/the-device-is-in-use-by-another-viq/m-p/62052#M325 D_P_W 2022-07-03T17:41:49Z Re: the device is in use by another VIQ https://community.extremenetworks.com/t5/extreme-cloud/the-device-is-in-use-by-another-viq/m-p/62053#M326 Hello, I tried looking for that serial number in our system, but I'm not finding any old records for that device. Are you still having issues adding it to your inventory? If you are, could you please double check the serial number to make sure I'm searching for the correct device? Tue, 05 Jul 2022 16:31:17 GMT https://community.extremenetworks.com/t5/extreme-cloud/the-device-is-in-use-by-another-viq/m-p/62053#M326 SamPirok 2022-07-05T16:31:17Z Re: the device is in use by another VIQ https://community.extremenetworks.com/t5/extreme-cloud/the-device-is-in-use-by-another-viq/m-p/62054#M327 hi Sam,<BR /><BR />The serial number is correct <DIV class="media" style="overflow: hidden"> <DIV class="media" style="overflow: hidden"><span class="lia-inline-image-display-wrapper" image-alt="JDeHuDnFS3q1SbpxgFJJ_20220705_174030.jpeg"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/1098i3FC5AB0604AECE85/image-size/large?v=v2&amp;px=999" role="button" title="JDeHuDnFS3q1SbpxgFJJ_20220705_174030.jpeg" alt="JDeHuDnFS3q1SbpxgFJJ_20220705_174030.jpeg" /></span></DIV> </DIV> Tue, 05 Jul 2022 18:30:09 GMT https://community.extremenetworks.com/t5/extreme-cloud/the-device-is-in-use-by-another-viq/m-p/62054#M327 D_P_W 2022-07-05T18:30:09Z