topic Re: The device appears to be in use by another VIQ - sorry, another one. in Extreme Cloud

The device appears to be in use by another VIQ - sorry, another one.

kiwi_cam — Mon, 02 Aug 2021 02:43:56 GMT

Hi,

I recently purchased 4 second hand AP230s. Two worked flawlessly, unfortunately the other two are still assigned to another VIQ and the seller is unable to assist.

Are you able to release 02301708022337 and 02301606060637 for me?

Cameron

Re: The device appears to be in use by another VIQ - sorry, another one.

SamPirok — Tue, 03 Aug 2021 00:26:48 GMT

Hi Cameron, thanks for reaching out. Unfortunately we still see those devices registered to the original owner, and will need to get permission from the original owner before we can remove the old records. I’ve reached out to the original owner directly, I’ll keep you updated on what I hear back. If the original owner doesn’t respond, I’ll try to reach out to their old account team to see if we can get approval that way instead. Please feel free to check in with me here any time for an update.

Re: The device appears to be in use by another VIQ - sorry, another one.

SamPirok — Tue, 03 Aug 2021 04:08:38 GMT

Thank you for your patience here, those devices should now be free to add to your inventory. Please don’t hesitate to let me know if I can help with anything else!

Re: The device appears to be in use by another VIQ - sorry, another one.

acilecki — Tue, 03 Aug 2021 04:14:27 GMT

Good afternoon, I have the same issue with some devices that are currently registered to an expired account.

33016012800658
33015012000445
33015012000446
33015022500286
33016012800757
33014120900105
33015042300010
33015042300008

Thank you

Re: The device appears to be in use by another VIQ - sorry, another one.

kiwi_cam — Tue, 03 Aug 2021 04:30:19 GMT

That’s done it. Thanks so much Sam!

Re: The device appears to be in use by another VIQ - sorry, another one.

SamPirok — Wed, 04 Aug 2021 01:38:51 GMT

Thanks for letting me know @acilecki! I see these devices still registered to other users too, so I’ll need to reach out to the original owners for permission to transfer the devices out of their inventory. I’ve emailed the previous owners just now, I’ll let you know what I hear back. Please feel free to check in with me here any time for an update.

Re: The device appears to be in use by another VIQ - sorry, another one.

SamPirok — Wed, 04 Aug 2021 02:31:09 GMT

Hey @acilecki, thanks for your patience here. I’ve received permission to release all but one of your APs so far. The following devices should be free to add to your inventory at this time:

33015012000445
33015012000446
33015022500286
33016012800757
33014120900105
33015042300010
33015042300008

I am still waiting to hear back from the original owner of 33016012800658, I’ll reach out as soon as I know more for that last device.

Re: The device appears to be in use by another VIQ - sorry, another one.

SamPirok — Wed, 04 Aug 2021 21:55:49 GMT

Thanks again for your patience @acilecki, I received approval to free up the last device we were waiting on, so 33016012800658 should now be free to add to your inventory as well. Please let me know if I can help with anything else!