https://community.extremenetworks.com/t5/extreme-cloud/onboard-failure-the-device-appears-to-be-in-use-by-another-viq/m-p/65376#M376 <P>Hello,</P><P>We had an AP130 still on the shelf and want to use it now.&nbsp;&nbsp;However, I'm unable to add the device. I'm getting this error message.<BR />Could you help me?</P><P>The serial number of the device is:&nbsp;01301704113729</P><P>Thank you very much!</P> Wed, 09 Jun 2021 03:56:06 GMT AutoSS 2021-06-09T03:56:06Z https://community.extremenetworks.com/t5/extreme-cloud/onboard-failure-the-device-appears-to-be-in-use-by-another-viq/m-p/65376#M376 <P>Hello,</P><P>We had an AP130 still on the shelf and want to use it now.&nbsp;&nbsp;However, I'm unable to add the device. I'm getting this error message.<BR />Could you help me?</P><P>The serial number of the device is:&nbsp;01301704113729</P><P>Thank you very much!</P> Wed, 09 Jun 2021 03:56:06 GMT https://community.extremenetworks.com/t5/extreme-cloud/onboard-failure-the-device-appears-to-be-in-use-by-another-viq/m-p/65376#M376 AutoSS 2021-06-09T03:56:06Z https://community.extremenetworks.com/t5/extreme-cloud/onboard-failure-the-device-appears-to-be-in-use-by-another-viq/m-p/65377#M377 <P>Thanks for reaching out, could you try adding that device for me one more time?</P> Thu, 10 Jun 2021 02:48:36 GMT https://community.extremenetworks.com/t5/extreme-cloud/onboard-failure-the-device-appears-to-be-in-use-by-another-viq/m-p/65377#M377 SamPirok 2021-06-10T02:48:36Z https://community.extremenetworks.com/t5/extreme-cloud/onboard-failure-the-device-appears-to-be-in-use-by-another-viq/m-p/65378#M378 <P>I'm able to add the device! Great!</P><P>Thanks for your support Sam</P> Fri, 11 Jun 2021 04:34:14 GMT https://community.extremenetworks.com/t5/extreme-cloud/onboard-failure-the-device-appears-to-be-in-use-by-another-viq/m-p/65378#M378 AutoSS 2021-06-11T04:34:14Z