topic Re: A stake record of the device was found in the redirector. in Extreme Cloud

A stake record of the device was found in the redirector.

hainam1807 — Mon, 07 Mar 2022 06:25:31 GMT

Hi Sam Pirok
i have aerohive ap650, but when i add it to my cloud it gives me an error.
"A stake record of the device was found in the redirector."

Can you help me delete them from the old cloud? so I can add them to my cloud.
the serials.

Thank you.

Re: A stake record of the device was found in the redirector.

SamPirok — Mon, 07 Mar 2022 16:49:41 GMT

Hi there, thanks for reaching out and for providing those serial numbers. I was able to find the old records for these devices and I have reached out to the original owner to get their permission to remove these old records, which will free up these APs so you can add them to your inventory. I'll let you know as soon as I hear back from the original owner. Please don't hesitate to check in with me here anytime for any update.

Re: A stake record of the device was found in the redirector.

hainam1807 — Tue, 08 Mar 2022 13:20:24 GMT

thank you, i wait.

Re: A stake record of the device was found in the redirector.

SamPirok — Tue, 08 Mar 2022 16:38:19 GMT

Thank you for your patience here, those devices should now be free to add to your inventory. Please let me know if I can help with anything else!