https://community.extremenetworks.com/t5/extreme-cloud/extreme-defender-manual-onboarding-issue/m-p/70514#M427 The manual onboarding requires the AP SN# with 14 or 16 chars BUT the AP SN# is only 10 chars long ?<BR /> <BR /> I've checked another one of my 3912 which is connected to my lab V2110 and it looks like because "reasonX" 00000 is added to the SN# that is printed on the AP and box.<BR /> <BR /> It would make sense to either print the correct SN# on the box/AP or change the Defender app to support the short SN# that is visible on the box/AP.<BR /> <BR /> -Ron<BR /> <BR /> <P class="fancybox-image"><span class="lia-inline-image-display-wrapper" image-alt="b673ab45b26e4d98904cedf8a878b903_726e0d01-7448-41a1-bac0-24caa2bb4fab.png"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/1581i631215F89EF0E56A/image-size/large?v=v2&amp;px=999" role="button" title="b673ab45b26e4d98904cedf8a878b903_726e0d01-7448-41a1-bac0-24caa2bb4fab.png" alt="b673ab45b26e4d98904cedf8a878b903_726e0d01-7448-41a1-bac0-24caa2bb4fab.png" /></span></P> Fri, 14 Dec 2018 05:18:59 GMT Ronald_Dvorak 2018-12-14T05:18:59Z https://community.extremenetworks.com/t5/extreme-cloud/extreme-defender-manual-onboarding-issue/m-p/70514#M427 The manual onboarding requires the AP SN# with 14 or 16 chars BUT the AP SN# is only 10 chars long ?<BR /> <BR /> I've checked another one of my 3912 which is connected to my lab V2110 and it looks like because "reasonX" 00000 is added to the SN# that is printed on the AP and box.<BR /> <BR /> It would make sense to either print the correct SN# on the box/AP or change the Defender app to support the short SN# that is visible on the box/AP.<BR /> <BR /> -Ron<BR /> <BR /> <P class="fancybox-image"><span class="lia-inline-image-display-wrapper" image-alt="b673ab45b26e4d98904cedf8a878b903_726e0d01-7448-41a1-bac0-24caa2bb4fab.png"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/1581i631215F89EF0E56A/image-size/large?v=v2&amp;px=999" role="button" title="b673ab45b26e4d98904cedf8a878b903_726e0d01-7448-41a1-bac0-24caa2bb4fab.png" alt="b673ab45b26e4d98904cedf8a878b903_726e0d01-7448-41a1-bac0-24caa2bb4fab.png" /></span></P> Fri, 14 Dec 2018 05:18:59 GMT https://community.extremenetworks.com/t5/extreme-cloud/extreme-defender-manual-onboarding-issue/m-p/70514#M427 Ronald_Dvorak 2018-12-14T05:18:59Z https://community.extremenetworks.com/t5/extreme-cloud/extreme-defender-manual-onboarding-issue/m-p/70515#M428 This will be addressed in upcoming revisions of Defender. The new requirement for the serial number of Defender AP devices will not require you to add the trailing 0s. Wed, 02 Jan 2019 23:43:01 GMT https://community.extremenetworks.com/t5/extreme-cloud/extreme-defender-manual-onboarding-issue/m-p/70515#M428 Rodney_Lacroix 2019-01-02T23:43:01Z