topic A stake record of the device was found in the redirector. in Extreme Cloud

A stake record of the device was found in the redirector.

NateParks_ — Fri, 11 Sep 2020 03:03:41 GMT

I have two AP’s that i am trying to register in ExtremeCloud IQ and i keep getting a message stating that “a stake record of the device was found in the redirector”

the serial numbers of the two AP’s are

Please help

Re: A stake record of the device was found in the redirector.

Tomasz — Fri, 11 Sep 2020 03:19:34 GMT

Hi,

Please call GTAC (https://www.extremenetworks.com/support/contact/) or let’s summon @Sam Pirok.

Cheers,

Tomasz

Re: A stake record of the device was found in the redirector.

SamPirok — Fri, 11 Sep 2020 03:22:39 GMT

Thanks for the mention Tomasz!

Those devices should be free to use now Nate. Please let me know if you have any further trouble adding them to your inventory.

Re: A stake record of the device was found in the redirector.

NateParks_ — Fri, 11 Sep 2020 03:26:38 GMT

Thank you @Sam Pirok worked perfectly you guys are the best!!!

Re: A stake record of the device was found in the redirector.

Mike_Lidgett — Tue, 15 Sep 2020 07:11:49 GMT

Any chance i can get 03701309020912 and 037011312241039 released? I also get the “a stake record of the device was found in the redirector” error.

Thank you in advanced

Re: A stake record of the device was found in the redirector.

SamPirok — Tue, 15 Sep 2020 19:30:31 GMT

Hi Mike, I’ve emailed you directly with a quick question and then I should be able to free these up for you as well.

Re: A stake record of the device was found in the redirector.

BluOptical — Fri, 09 Oct 2020 07:30:33 GMT

Hi @Sam Pirok, can you please help me release 02501603150427 as I got the “a stake record of the device was found in the redirector” error.

Thank you in advance

Re: A stake record of the device was found in the redirector.

SamPirok — Fri, 09 Oct 2020 20:47:52 GMT

Hi @BluOptical , thanks for letting me know, that device should be free to add to your inventory now. Please let me know if I can help with anything else!

Re: A stake record of the device was found in the redirector.

joerstone — Sat, 17 Oct 2020 03:39:41 GMT

Hi @Sam Pirok, I also got the a stake record of the device was found in the redirector error. Can you please release 02501706144193 and 01301704191251. That would be awesome.

Re: A stake record of the device was found in the redirector.

SamPirok — Sat, 17 Oct 2020 03:41:39 GMT

Hi @joerstone, thanks for those pictures! The devices should be free to add to your inventory now. Please let me know if I can help with anything else. Hope you have a great weekend!

Re: A stake record of the device was found in the redirector.

Colin_Anders — Tue, 20 Oct 2020 17:29:48 GMT

Hi @Sam Pirok . I have the exact Problem. We have added a ton of Access Points to the Hive Cloud 2 Years ago. The Web GUI changed and the devices (APs) are not listed. If i want to add them i get the following message: “A stake record of the device was found in the redirector”. Do you have a possible solution. Greetings from Germany.

Serial Numbers:

01221704251783,

01221704251710,

01221704251460,

01221704251615,

01221704251787,

01221704251786,

01221704251728,

01221704251773,

01221704251831,

01221704251778,

01221702271551,

01221704262987,

01221704305441,

01221704284254,

01221705064207,

01221704230385,

01221704273413,

01221704295104,

01221705064192,

01221705064347,

01221704251280,

01221704251364,

01221704251365,

01221704251368,

01221704251386,

01221704251355,

01221704251374,

01221704251376,

01221704251370,

01221704251373,

Re: A stake record of the device was found in the redirector.

SamPirok — Tue, 20 Oct 2020 19:36:04 GMT

Hello Collin, thank you for letting me know and for providing those serial numbers. Those devices should now be free to add to your inventory. Please let me know if you have any further trouble onboarding these devices.

Re: A stake record of the device was found in the redirector.

mcoost — Fri, 23 Oct 2020 00:19:16 GMT

Hi @Sam Pirok, can you please help me to release 01221702163214 as I got the “a stake record of the device was found in the redirector” error.

Thank you very much, Michal

Re: A stake record of the device was found in the redirector.

SamPirok — Fri, 23 Oct 2020 00:38:38 GMT

Hi Michal, that device should be free now, thank you for that picture. Please let me know if you have any further trouble adding that device to your inventory.

Re: A stake record of the device was found in the redirector.

mcoost — Fri, 23 Oct 2020 03:36:56 GMT

Thank you @Sam Pirok for such a quick response. Works perfectly now!!!

michal

Re: A stake record of the device was found in the redirector.

tepi47 — Tue, 10 Nov 2020 21:55:12 GMT

Hi @Sam Pirok my device can'’t add to extremecloudIQ. Can you help me. My seri :02301602190307. Thks

Re: A stake record of the device was found in the redirector.

SamPirok — Tue, 10 Nov 2020 22:17:13 GMT

Hi @tepi47 , thanks for reaching out and providing that serial number. I see that AP as still registered to a different inventory. I’ve emailed the previous owner of the AP to confirm a transfer of ownership, once we have this confirmation I can free that device up for you. If you are able to contact the previous owner to ask them to respond to my email, that might speed things up for us.

Re: A stake record of the device was found in the redirector.

tepi47 — Tue, 10 Nov 2020 22:21:41 GMT

tks @Sam Pirok , i buy my ap online. So, i don't know that.

Re: A stake record of the device was found in the redirector.

SamPirok — Tue, 10 Nov 2020 22:22:34 GMT

No worries @tepi47 , I’ve emailed the previous owner and I’ll let you know when I hear back from them so we can free that device up for you.

Re: A stake record of the device was found in the redirector.

tepi47 — Tue, 24 Nov 2020 18:31:58 GMT

@Sam Pirok Can you help me?