topic RE: iPhone 12 Pro Max Keeps disconnting frequenlty in Extreme Cloud

iPhone 12 Pro Max Keeps disconnting frequenlty

DebendraC — Sun, 12 Dec 2021 08:54:00 GMT

iPhone 12 Pro Max Keeps disconnecting frequently but has no issue in other devices. What could be the issue and how can be solved this issue?

RE: iPhone 12 Pro Max Keeps disconnting frequenlty

SamPirok — Mon, 13 Dec 2021 19:57:00 GMT

Hi Debendra, I'd recommend running a client monitor to find more details on the disconnections. This guide reviews how to set up and run a client monitor. If you'd like to send the client monitor results to me at community@extremenetworks.com, I can take a look at let you know what I find.

RE: iPhone 12 Pro Max Keeps disconnting frequenlty

w1f1n00b — Tue, 14 Dec 2021 22:48:00 GMT

@Sam Pirok,
I'm surprised to see you recommending client monitor. Have you used it lately? It's a mess. I though after seeing your post maybe it had been worked on over the last several releases, but nope. Same awful experience. If running it from Client360 you can't control length of time. If running from tools, there is no way to get back to the details page after clicking off and back on the diagnostics tab. I had a case in for this at one point, but nothing ever came of it. Am I missing something?

RE: iPhone 12 Pro Max Keeps disconnting frequenlty

SamPirok — Tue, 14 Dec 2021 22:53:00 GMT

Hey @w1f1n00b, thanks for letting me know. I had to use the tool to update the guide right before I posted last time, but all I did was simulate a bad password issue so I could get the screen shots. Can't say I had any issues but I also wasn't truly trying to diagnose anything so probably wasn't the best test. Any chance you remember the case number for your case about client monitor? Even if we can't continue with that case in particular, it'll give me something to point to when I start ringing bells about these issues.

RE: iPhone 12 Pro Max Keeps disconnting frequenlty

w1f1n00b — Mon, 20 Dec 2021 21:47:00 GMT

This is the original case (02008442) which rolled into this one (02163702). Due to GTACS apathetic response of "Unfortunately, this is the current state of XIQ's client monitor" I didn't pursue my frustrations any further so even this case didn't cover the depth of issue with Client Monitor (which if you ask me should be a very important part of the XIQ system) ¯\_(ツ)_/¯

RE: iPhone 12 Pro Max Keeps disconnting frequenlty

RobinDec — Wed, 22 Dec 2021 13:53:00 GMT

Hi,

Can you try turning off mac randomization on this iPhone? I'm not using iPhone myself but I've heard this before with some of our customers.
Might be something related to the randomization algorithm. I'm just guessing.

To Disable MAC Randomization on iOS Devices:

Open the Settings on your iPhone, iPad, or iPod, then tap Wi-Fi or WLAN
Tap the information button next to your network
Turn off Private Address
Re-join the network

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Best Regards,
Robin

Network Engineer @25-8
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