topic Bought some aerohive ap230 but get a “a stake record was found in the redirector” error when adding to my account. in Extreme Cloud

Bought some aerohive ap230 but get a “a stake record was found in the redirector” error when adding to my account.

thaihv3 — Wed, 26 May 2021 13:22:46 GMT

The device serial numbers I am trying to add are: 02301603152464,02301603152747,02301603152828,02301708040031,02301708040053,02301708040196 and 02301708040210.

Link I bought: https://www.ebay.com/itm/18478283180

Re: Bought some aerohive ap230 but get a “a stake record was found in the redirector” error when adding to my account.

SamPirok — Wed, 26 May 2021 22:04:51 GMT

Hi, thank you for providing those serial numbers but I’m not seeing any existing records for those devices. Are you still getting an error when you try to add these devices to your inventory?

Re: Bought some aerohive ap230 but get a “a stake record was found in the redirector” error when adding to my account.

thaihv3 — Wed, 26 May 2021 22:46:38 GMT

Yes I tried to add it to inventory but got an error “a stake record was found in the redirector”

like this picture

Re: Bought some aerohive ap230 but get a “a stake record was found in the redirector” error when adding to my account.

thaihv3 — Fri, 04 Jun 2021 11:35:28 GMT

who can help me?
thanks all

Re: Bought some aerohive ap230 but get a “a stake record was found in the redirector” error when adding to my account.

SamPirok — Fri, 04 Jun 2021 19:41:03 GMT

Hi there, I’m very sorry for the long wait here, we are having an issue with the server I need to access in order to help you with this issue. If you have support, you’ll want to open a support case for this request while we work on the server. If you do not have support, unfortunately we’ll have to wait until the server is back online to fix this issue. Again, my apologies for the delay here, I hope we can get the server back to normal very soon.

Re: Bought some aerohive ap230 but get a “a stake record was found in the redirector” error when adding to my account.

thaihv3 — Tue, 08 Jun 2021 11:22:49 GMT

Yes I will wait