topic Re: Device already in use in Extreme Cloud

Device already in use

dverhoeks — Thu, 29 Oct 2020 22:11:52 GMT

Hello,

I'm trying to add a device (AP130) but after clicking finish the following error is displayed “The device appears to be in use by another VIQ”.

Device ID: 01301911281742

Re: Device already in use

SamPirok — Fri, 30 Oct 2020 02:03:00 GMT

Hello, I see that device as registered to a different user in our system. Do you have a way to contact the seller to ask them to send a transfer of ownership statement to me at communityhelp@aerohive.com? I’m usually able to contact the previous owners myself, but unfortunately this AP is registered to an on premises deployment, so I don’t have access to the owners information on my end.

Re: Device already in use

dverhoeks — Wed, 04 Nov 2020 15:15:31 GMT

Hello Sam,

Thank you for your reply. I have returned the device. I've contacted the seller, and they agreed I could send it back.