https://community.extremenetworks.com/t5/extreme-cloud/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/76658#M523 Hi Jazmin, thanks for reaching out here. I was able to find the old records that are causing that error for you. To remove the old records, I'll have to reach out to the original owner to get their permission first. I've done that just now, and will let you know when I hear back from them. Please feel free to check in with me here any time for an update. I hope you have a great weekend! Fri, 29 Apr 2022 20:35:04 GMT SamPirok 2022-04-29T20:35:04Z https://community.extremenetworks.com/t5/extreme-cloud/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/76657#M522 <BR />Hi,<BR />I have 1 unit of AP 30C&nbsp; S/N: 03052110121997 try to register to ExtremeCloud but "A stake record of the device was found in the redirector." message keep<BR /><BR />poping out. Could you please help to release?<BR /> Fri, 29 Apr 2022 01:42:17 GMT https://community.extremenetworks.com/t5/extreme-cloud/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/76657#M522 JazminT 2022-04-29T01:42:17Z https://community.extremenetworks.com/t5/extreme-cloud/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/76658#M523 Hi Jazmin, thanks for reaching out here. I was able to find the old records that are causing that error for you. To remove the old records, I'll have to reach out to the original owner to get their permission first. I've done that just now, and will let you know when I hear back from them. Please feel free to check in with me here any time for an update. I hope you have a great weekend! Fri, 29 Apr 2022 20:35:04 GMT https://community.extremenetworks.com/t5/extreme-cloud/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/76658#M523 SamPirok 2022-04-29T20:35:04Z