topic Re: A stake record of the device was found in the redirector. in Extreme Cloud

A stake record of the device was found in the redirector.

AndrewS — Tue, 01 Feb 2022 20:51:40 GMT

I have purchased 3 used AP550's one has registered to the cloud without issue. The other two have the stakeholder issue.

SN: 05501610141378
SN: 05501610140078

Re: A stake record of the device was found in the redirector.

SamPirok — Wed, 02 Feb 2022 18:16:22 GMT

Thank you for sharing those serial numbers and pictures. I've found the old records for these devices and I have reached out to the previous owner to get permission to remove these devices from their old inventories. I will let you know as soon as I hear anything back, please feel free to check in with me here anytime for an update.

Re: A stake record of the device was found in the redirector.

AndrewS — Fri, 04 Feb 2022 19:27:35 GMT

Any idea how long it will take to get these released?

Re: A stake record of the device was found in the redirector.

SamPirok — Mon, 07 Feb 2022 16:32:37 GMT

Hi Andrew, hard to give a firm estimate on that. The procedure is that I email the original owner three times, with a business day in between each email to give them a chance to answer. If they do not answer, I go to their old account team with us to see if they can help. If they can't assist us, we'll need to go to your local services engineer to ask them to help us with the transfer of ownership without the previous owner. I've sent my final check-in email to the original owner today.

Re: A stake record of the device was found in the redirector.

AndrewS — Wed, 09 Feb 2022 00:27:40 GMT

AP's have been released. Thank you for your assistance.