topic Re: Device is already onboarded in Extreme Cloud

Device is already onboarded

NguyenQ — Mon, 08 Nov 2021 10:53:39 GMT

i have 1 aerohive AP122 no long time use, now i add ap to cloud extremeiq however problem is "Device is already onboarded"
everybody please help me remove device, thank you !
S/N: 01221702259843
Model: AP122

Re: Device is already onboarded

SamPirok — Mon, 08 Nov 2021 22:10:29 GMT

Hello, thank you for providing that picture for us. I see this device currently registered to a different owner in our system, we'll need to get their permission to remove it from their inventory before we can free this device up for you. I have reached out to the original owner now, I will let you know as soon as I hear back from them. Please feel free to check in with me any time for an update.

My apologies for the long wait on your other post regarding this AP, I was out of the office all last week. I appreciate your patience.

Re: Device is already onboarded

NguyenQ — Tue, 09 Nov 2021 04:39:35 GMT

"I see this device currently registered to a different owner in our system" I am the owner, but I forgot the account to register the device, can you help me to know 1 word in the email account to register the device?

Re: Device is already onboarded

SamPirok — Tue, 09 Nov 2021 19:52:40 GMT

I have sent you a private message with additional information just now to help narrow down which email address you'll want to check.

Re: Device is already onboarded

NguyenQ — Wed, 10 Nov 2021 05:16:57 GMT

Hi SAM,

That is exactly, ngominhtrungit@gmail.com. This is 1 IT staff of my company, now you off

Re: Device is already onboarded

SamPirok — Wed, 10 Nov 2021 20:12:54 GMT

Great, thank you for confirming that for us. If you or your IT staff could reply to the email I sent on November 8th with permission to remove the devices, that is what we'd need to move forward with this process.

Re: Device is already onboarded

SamPirok — Thu, 11 Nov 2021 19:40:26 GMT

Thank you for replying to my email, that device should now be free to add to your inventory. Please let me know if I can help with anything else!

Re: Device is already onboarded

NguyenQ — Fri, 12 Nov 2021 05:20:54 GMT

Hi SAM, Thank you for your help to make it possible for me to use my device, again thank SAM

Re: Device is already onboarded

firewood — Sun, 21 Jan 2024 00:24:12 GMT

Hi Sam,

While trying to add my AP250, S/N 02501608190696 to Extreme IQ, I got the same error: "Device already onboarded". I bought it off eBay. Would you help me to have it added to Extreme IQ?

Thanks,