topic Re: A stake record of the device was found in the redirector. in Extreme Cloud

A stake record of the device was found in the redirector.

TruongL — Wed, 11 May 2022 17:47:20 GMT

Hi @Sam Pirok
Could you help me release these AP from the previous cloud, it says: "A stake record of the device was found in the redirector."
The previous owner just found them in storage and then give them to me.

AP130	01301605170074
AP250	02501606130144
	02501607150027
	02501607151241
	02501607150048
	02501607150299
	02501607150038
	02501607151114
AP150W	01501708180931
AP550	05501706021200
	05501802280574

Thanks!

Re: A stake record of the device was found in the redirector.

SamPirok — Wed, 11 May 2022 22:29:10 GMT

Hi Truong, thanks for reaching out. I will need to get permission from the original owner before I can release these devices to a new inventory. I will email them directly after posting here and let you know when I hear back. There were two APs that didn't have any old records, if you're still having issues with the following two serial numbers, I would recommend rechecking the serial number to make sure there isn't a typo.

2501607150048
2501607150299

Re: A stake record of the device was found in the redirector.

TruongL — Sat, 21 May 2022 18:03:05 GMT

Hi @Sam Pirok,
Do you have any news?

Re: A stake record of the device was found in the redirector.

SamPirok — Mon, 23 May 2022 15:09:26 GMT

Hi Truong, thanks for checking in here. I did not receive any reply from the original owner, and have moved on to discussing this with the old account team. I'm still working out the details with them, but if they can't help us we'll move on to your local sales team for assistance. If we do need to speak to the sales team, I'll need to know generally where you're located so I can find a local sales engineer to connect you to.

Re: A stake record of the device was found in the redirector.

TruongL — Wed, 25 May 2022 07:56:31 GMT

Hi @Sam Pirok, I am in Ho Chi Minh City, VietNam. Looking forward to hearing from your team.
Thanks