topic Re: No access to Network Policy in EIQ with Chrome in Extreme Cloud

No access to Network Policy in EIQ with Chrome

aerohivesupport — Tue, 28 Jul 2020 21:18:42 GMT

Hello,

Since the latest release of EIQ (cloud Extreme Cloud IQ) , when going to menu Configure>Network policies, if I try to edit my network policy, I keep getting stuck on the page:

I have updated my chrome browser to latest Version 84.0.4147.105 (Official Build) (64-bit) with same error.

Would someone experiment the same issue?

Regards,

Christophe

Re: No access to Network Policy in EIQ with Chrome

Scott_Whall — Tue, 28 Jul 2020 21:28:56 GMT

Hello Christophe -

Have you tried the following:

Log out of your EXTR-IQ session?
If in the Session, click on the ‘lock’ icon on the URL line, and remove all the cookies for EXTR-IQ?

Scott

Re: No access to Network Policy in EIQ with Chrome

Christoph_S — Tue, 28 Jul 2020 22:11:54 GMT

Have you checked your licenses to make sure that the number of APs does not exceed the number of licenses and that that latter have not expired?

Chris

Re: No access to Network Policy in EIQ with Chrome

aerohivesupport — Thu, 10 Sep 2020 14:50:19 GMT

Thanks both,

It seems better now, no changes by my side, looks to be a random issue.

(I have licences OK, thanks)

Regards,

Christophe