topic Re: A stake record of the device was found in the redirector. in Extreme Cloud

A stake record of the device was found in the redirector.

MauricioM — Fri, 08 Apr 2022 20:29:50 GMT

hi, i get this Aerohive model: AP230, from my office, the previous owner of the device dont works in the office anymore, and he doesnt remember his extremeNetworks account, you could release the device so i can register pleace, the serial number is 02301405210761

Re: A stake record of the device was found in the redirector.

SamPirok — Mon, 11 Apr 2022 20:42:19 GMT

Hi Mauricio, thank you for letting us know. I have reached out to the original owner, they just need to give us written permission to remove the old records for this device. Once we have this confirmation, I can release the device to your inventory. If you are still able to contact the original owner and can encourage them to reply to my email, that may speed things up a bit. Please feel free to check in with me here anytime for an update.

Re: A stake record of the device was found in the redirector.

MauricioM — Tue, 12 Apr 2022 19:18:58 GMT

i dont think he can respond, how How long do I have to wait if the previous owner does not respond?

Re: A stake record of the device was found in the redirector.

SamPirok — Tue, 12 Apr 2022 22:13:23 GMT

The process for these kinds of requests generally goes: I reach out to the original owner 3 times, with a business day in between to give them time to respond. If I don't hear back from the original owner, I go to the old account team to see if they can shed any light on the situation. If they can't help us, then we'd need to contact your local sales team to see if they can help us with the transfer. If we get to the last step, I'll need to know generally where you're located so I can find a local sales engineer to connect you to.

Re: A stake record of the device was found in the redirector.

MauricioM — Wed, 13 Apr 2022 00:13:17 GMT

can you give me the email of the original owner?, i dont know which email he use to register the device, so i will contact him directly

Re: A stake record of the device was found in the redirector.

SamPirok — Thu, 14 Apr 2022 15:27:39 GMT

I'm sorry, but I'm not able to share any of the original owners information. I've sent another email yesterday, and will send our final check in message to the original owner tomorrow. After that if we still do not have a response, I'll reach out to the old account team to see if they can help us.

Re: A stake record of the device was found in the redirector.

MauricioM — Wed, 04 May 2022 22:58:56 GMT

i was waiting about this treat, now can you release the device? the last owner dont remember his account