topic RE: The device appears to be in use by another VIQ. in Extreme Cloud

The device appears to be in use by another VIQ.

KeesR — Fri, 24 Dec 2021 21:04:00 GMT

Hi Sam, sorry to disturb you. We are building a new school and also a new church here in my hometown in the Netherlands. From the old schoolbuilding we got several network items and also 6 AP130's, but they all give the message that the serial is already in use by another VIQ. I read in the posts that you can reset them, can you make that happen for us also?

The serials are:

01301605301658

01301606080205

01301606080206

01301606080218

01301606080291

01301606083342

Find attached a photo from the backside of the boxes (yes: I will clean them!). Thanks for your time and effort, I really appreciate that. Have a great Christmas and an excellent start for 2022.

Best regards,
Kees

RE: The device appears to be in use by another VIQ.

SamPirok — Mon, 03 Jan 2022 18:19:00 GMT

Hi Kees, thanks for providing those serial numbers. My apologies for the slow response here, I was out of the office for a couple weeks for the holidays. I was able to free these devices up for you, so you should be able to add them to your inventory at this time. Please let me know if you have any further issues onboarding these devices. Happy 2022!

RE: The device appears to be in use by another VIQ.

KeesR — Mon, 03 Jan 2022 23:49:00 GMT

Hi Sam, I hope you enjoyed the holidays, a great time around Christmas to spend time with friends and family. I checked and the serials are working, thanks for your time and effort, have a great 2022 and stay safe!