topic RE: The device appears to be in use by another VIQ. in Extreme Cloud

The device appears to be in use by another VIQ.

xander — Thu, 30 Jun 2022 11:53:00 GMT

Hi,

I recently got some second hand AP 230 from a client but the old IT company is unable/unwilling to release the AP's

2301707260453
2301707260653
2301707260508
2301707260524
2301707260775
2301707260449
2301707260529
2301707260538

Is there anyway to release those? I can post/email the devices to prove that I have them.

Xander

RE: The device appears to be in use by another VIQ.

SamPirok — Thu, 30 Jun 2022 16:25:00 GMT

Hi Xander, thanks for letting us know. I was able to find the old records for these devices, but we will need permission from the original owner to remove the old records. I will reach out to them now to get that permission. If they don't get back to us after 3 check-in attempts, I'll move on to the old account team to see if they can provide any context that would allow us to remove the old records. If the account team can't help us, we'll need to reach out to your local sales team to ask for their help removing these old records. Please feel free to check in with me here any time for an update.

RE: The device appears to be in use by another VIQ.

xander — Thu, 30 Jun 2022 16:29:00 GMT

Thank you,

I will email my contact person from the old tenant to take action.

Xander

RE: The device appears to be in use by another VIQ.

xander — Tue, 12 Jul 2022 09:46:00 GMT

Hi Sam,

Any update on this?

Thanks

RE: The device appears to be in use by another VIQ.

xander — Mon, 08 Aug 2022 10:17:00 GMT

Hi Sam,

Goodmorning can you update me on this problem?

Xander

RE: The device appears to be in use by another VIQ.

SamPirok — Thu, 11 Aug 2022 18:16:00 GMT

Hi Xander, thanks for checking in, my apologies for the long wait on this thread. I was not able to get in touch with the original owner and the old account team can not assist us with this request, so we'll need to reach out to your local sales team for assistance. If you can let me know generally where you're located, I can find a local sales engineer to help you with this request.

RE: The device appears to be in use by another VIQ.

xander — Thu, 11 Aug 2022 18:27:00 GMT

Hi,

Thanx for the effort.

I live in the netherlands.

Xander

Outlook voor Android downloaden

XANDER ANGENENT

+31882351201

AVANTAGE.NL

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RE: The device appears to be in use by another VIQ.

SamPirok — Thu, 11 Aug 2022 19:37:00 GMT

Thanks for letting me know, I've just emailed you with your local sales engineer's name and email. Please let me know if you do not hear from them soon and I will continue looking for someone who can assist you here.