https://community.extremenetworks.com/t5/faqs/spanish-phone-support-and-open-web-cases/m-p/40714#M14 Thank you so much!<BR /> Fri, 28 Feb 2014 02:53:00 GMT Ledesma 2014-02-28T02:53:00Z https://community.extremenetworks.com/t5/faqs/spanish-phone-support-and-open-web-cases/m-p/40710#M10 Hello,<BR /> <BR /> As Enterasys Partner we always open the RMA cases on the web and inmediately received our case number, yesterday with the new website I did the same, but the case number never appear, so I called GTAC today to know what is the new procedure to open an RMA. First, only english, no option for spanish, I write english but is very difficult to speak ... Second, they only took my personal info: name, company and phone number, and told me they will call back. This is a RMA, not so urgent, but if there is an emergency? <BR /> <BR /> What happen with the excellent support we used to have?<BR /> <BR /> Can you please explain how is the new procedure to open RMA or cases by the website and obtain an answer at least the next morning?<BR /> <BR /> Thank you.<BR /> Wed, 26 Feb 2014 23:28:00 GMT https://community.extremenetworks.com/t5/faqs/spanish-phone-support-and-open-web-cases/m-p/40710#M10 Ledesma 2014-02-26T23:28:00Z https://community.extremenetworks.com/t5/faqs/spanish-phone-support-and-open-web-cases/m-p/40711#M11 Rest assured that excellent support is still very much our goal!<BR /> <BR /> Your recent GTAC Support experience is a result of a phone and website affecting issue which is presently in the process of resolution by our IT department.<BR /> Until that situation is resolved, your best means of initiating contact with the GTAC is by submitting an email to <A href="https://mailto:support@enterasys.com" target="_blank" rel="nofollow noreferrer noopener">support@enterasys.com</A> - and we apologize for the pain in the meantime.<BR /> <BR /> I expect to update this thread to alert all, when normal contact procedures can be resumed.<BR /> Thank you. Thu, 27 Feb 2014 00:38:00 GMT https://community.extremenetworks.com/t5/faqs/spanish-phone-support-and-open-web-cases/m-p/40711#M11 Paul_Poyant 2014-02-27T00:38:00Z https://community.extremenetworks.com/t5/faqs/spanish-phone-support-and-open-web-cases/m-p/40712#M12 Our systems should be operating normally now, so feel free to resume normal contact procedures. We apologize for the inconvenience.<BR /> Thank you. Thu, 27 Feb 2014 20:31:00 GMT https://community.extremenetworks.com/t5/faqs/spanish-phone-support-and-open-web-cases/m-p/40712#M12 Paul_Poyant 2014-02-27T20:31:00Z https://community.extremenetworks.com/t5/faqs/spanish-phone-support-and-open-web-cases/m-p/40713#M13 Be aware that you may see a recurrence of yesterday's symptoms - It's under active investigation. Consider using the workaround procedure in the meantime. Fri, 28 Feb 2014 02:11:00 GMT https://community.extremenetworks.com/t5/faqs/spanish-phone-support-and-open-web-cases/m-p/40713#M13 Paul_Poyant 2014-02-28T02:11:00Z https://community.extremenetworks.com/t5/faqs/spanish-phone-support-and-open-web-cases/m-p/40714#M14 Thank you so much!<BR /> Fri, 28 Feb 2014 02:53:00 GMT https://community.extremenetworks.com/t5/faqs/spanish-phone-support-and-open-web-cases/m-p/40714#M14 Ledesma 2014-02-28T02:53:00Z https://community.extremenetworks.com/t5/faqs/spanish-phone-support-and-open-web-cases/m-p/40715#M15 Last Friday's recurrence was largely resolved as of about 8 PM EST on Friday, and should be fully resolved as of this morning. Thank you. Tue, 04 Mar 2014 01:21:00 GMT https://community.extremenetworks.com/t5/faqs/spanish-phone-support-and-open-web-cases/m-p/40715#M15 Paul_Poyant 2014-03-04T01:21:00Z