G/C5/C3/B5/B3-Series f/w 6.42.01.0046 Source of "snapDmp" and "sysDmp" files

FAQ_User — Fri, 08 Nov 2013 02:33:00 GMT

Article ID: 13650

Products
G-Series, firmware 6.42.01.0046 and higher
C5-Series, firmware 6.42.01.0046 and higher
C3-Series, firmware 6.42.01.0046 and higher
B5-Series, firmware 6.42.01.0046 and higher
B3-Series, firmware 6.42.01.0046 and higher

Changes
Issued a 'dir' or 'show support' command to view the local file directory.

Symptoms
Seeing a series of "snapDmp<date>.z" and/or "sysDmp<date>.z" files.

For example:C5(su)->dir
Images:
==================================================================
Filename: c5-series_06.42.01.0046 (Active) (Boot)
Version: 06.42.01.0046
Size: 7658496 (bytes)
Date: Tue Nov 23 14:52:40 2010
CheckSum: 35fdbc4aa0b73a1363caf1e48260c8aa
Compatibility: C5G124-24, C5G124-24P2, C5G124-48, C5G124-48P2, C5K125-24
C5K125-24P2, C5K125-48, C5K125-48P2, C5K175-24

Files: Size
================================ ========
configs:
mySystemBackup 14437
backupbeforereset 108645
systemBackupNov 184421
backupNov10 184421
logs:
current.log 512017
sysDmp7Oct2510.z 38307
snapDmp67Nov1710.z 5736
snapDmp68Nov1710.z 7722
sysDmp8Nov1210.z 38147
snapDmp69Nov1710.z 7582
snapDmp70Nov1710.z 7559
snapDmp71Nov1710.z 7263
snapDmp72Nov1710.z 7214
snapDmp73Nov1710.z 7425
sysDmp6Oct2510.z 38175
snapDmp81Nov1710.z 5596
snapDmp66Nov1710.z 7182
snapDmp74Nov1710.z 5825
snapDmp75Nov1710.z 4557
snapDmp76Nov1710.z 5770
snapDmp77Nov1710.z 5796
snapDmp78Nov1710.z 5677
snapDmp79Nov1710.z 5594
snapDmp80Nov1710.z 6365
sw1/sysDmp1Oct0810.z 37180
sw1/snapDmp65Nov1710.z 6727
sw1/snapDmp66Nov1710.z 4840
sw1/snapDmp67Nov1710.z 5629
sw1/snapDmp68Nov1710.z 5857
sw1/snapDmp69Nov1710.z 5296
sw1/snapDmp54Nov1710.z 6506
sw1/snapDmp55Nov1710.z 6410
sw1/snapDmp56Nov1710.z 6413
sw1/snapDmp57Nov1710.z 6604
sw1/snapDmp58Nov1710.z 6564
sw1/snapDmp59Nov1710.z 6466
sw1/snapDmp60Nov1710.z 6391
sw1/snapDmp61Nov1710.z 6520
sw1/snapDmp62Nov1710.z 6344
sw1/snapDmp63Nov1710.z 6444
sw1/snapDmp64Nov1710.z 6426
sw2/sysDmp1Oct0810.z 37167
sw2/sysDmp2Oct0810.z 38298
sw2/snapDmp49Nov1710.z 6472
sw2/snapDmp50Nov1710.z 6502
sw2/snapDmp51Nov1710.z 6822
sw2/snapDmp52Nov1710.z 6569
sw2/snapDmp53Nov1710.z 6267
sw2/snapDmp54Nov1710.z 6476
sw2/snapDmp55Nov1710.z 6529
sw2/snapDmp56Nov1710.z 6633
sw2/snapDmp57Nov1710.z 6570
sw2/snapDmp58Nov1710.z 6774
sw2/snapDmp59Nov1710.z 5056
sw2/snapDmp60Nov1710.z 6033
sw2/snapDmp61Nov1710.z 5227
sw2/snapDmp46Nov1710.z 6296
sw2/snapDmp47Nov1710.z 6435
sw2/snapDmp48Nov1710.z 6366
sw3/snapDmp65Nov1710.z 6050
sw3/snapDmp66Nov1710.z 6305
sw3/snapDmp67Nov1710.z 6156
sw3/snapDmp68Nov1710.z 6308
sw3/snapDmp69Nov1710.z 5599
sw3/snapDmp70Nov1710.z 5490
sw3/snapDmp71Nov1710.z 5046
sw3/snapDmp56Nov1710.z 6246
sw3/snapDmp57Nov1710.z 6170
sw3/snapDmp58Nov1710.z 6111
sw3/snapDmp59Nov1710.z 6212
sw3/snapDmp60Nov1710.z 6144
sw3/snapDmp61Nov1710.z 6372
sw3/snapDmp62Nov1710.z 6369
sw3/snapDmp63Nov1710.z 6323
sw3/snapDmp64Nov1710.z 6027
sw4/sysDmp1Oct1210.z 34163
sw4/snapDmp65Nov1710.z 6206
sw4/snapDmp66Nov1710.z 6081
sw4/snapDmp67Nov1710.z 6245
sw4/snapDmp68Nov1710.z 6215
sw4/snapDmp69Nov1710.z 6380
sw4/snapDmp70Nov1710.z 6316
sw4/snapDmp71Nov1710.z 6309
sw4/snapDmp72Nov1710.z 6181
sw4/snapDmp73Nov1710.z 6182
sw4/snapDmp74Nov1710.z 6218
sw4/snapDmp75Nov1710.z 6076
sw4/snapDmp76Nov1710.z 6437
sw4/snapDmp77Nov1710.z 5665
sw4/snapDmp78Nov1710.z 5591
sw4/snapDmp79Nov1710.z 5126
sw4/snapDmp64Nov1710.z 6284
sw5/snapDmp65Nov1710.z 6751
sw5/snapDmp66Nov1710.z 6629
sw5/snapDmp67Nov1710.z 6607
sw5/snapDmp68Nov1710.z 6523
sw5/snapDmp69Nov1710.z 4944
sw5/snapDmp70Nov1710.z 6199
sw5/snapDmp71Nov1710.z 5676
sw5/snapDmp72Nov1710.z 5571
sw5/snapDmp57Nov1710.z 6783
sw5/snapDmp58Nov1710.z 6731
sw5/snapDmp59Nov1710.z 6623
sw5/snapDmp60Nov1710.z 6587
sw5/snapDmp61Nov1710.z 6377
sw5/snapDmp62Nov1710.z 6902
sw5/snapDmp63Nov1710.z 6806
sw5/snapDmp64Nov1710.z 6747
sw6/sysDmp1Oct0510.z 36674
sw6/sysDmp2Oct0810.z 35631
sw6/sysDmp3Oct2210.z 39144
sw6/snapDmp65Nov1710.z 5649
sw6/snapDmp66Nov1710.z 5417
sw6/snapDmp67Nov1710.z 5430
sw6/snapDmp68Nov1710.z 5523
sw6/snapDmp69Nov1710.z 5458
sw6/snapDmp70Nov1710.z 5541
sw6/snapDmp71Nov1710.z 5600
sw6/snapDmp72Nov1710.z 5582
sw6/snapDmp73Nov1710.z 5511
sw6/snapDmp74Nov1710.z 5464
sw6/snapDmp75Nov1710.z 4335
sw6/snapDmp76Nov1710.z 4742
sw6/snapDmp61Nov1710.z 5549
sw6/snapDmp62Nov1710.z 5420
sw6/snapDmp63Nov1710.z 5539
sw6/snapDmp64Nov1710.z 5662
sw8/sysDmp10Nov1710.z 38793
sw8/sysDmp8Oct2510.z 38403
sw8/sysDmp9Nov1710.z 39670
sw8/snapDmp66Nov1710.z 5334
sw8/snapDmp67Nov1710.z 4020
sw8/snapDmp68Nov1710.z 6806
sw8/snapDmp69Nov1710.z 5692
sw8/snapDmp70Nov1710.z 6023
sw8/snapDmp71Nov1710.z 6667
sw8/snapDmp65Nov1710.z 6697
sw8/snapDmp73Nov1710.z 0
sw8/snapDmp58Nov1710.z 5426
sw8/snapDmp59Nov1710.z 5287
sw8/snapDmp60Nov1710.z 5528
sw8/snapDmp61Nov1710.z 5475
sw8/snapDmp62Nov1710.z 5436
sw8/snapDmp63Nov1710.z 5475
sw8/snapDmp64Nov1710.z 5401
sw8/snapDmp72Nov1710.z 6788
C5(su)->Cause
These .z-type compressed files are created as part of the debug capability which was implemented in release 6.42.01. The debug logic creates dump files when an unexpected reset ("sysDmp") or other system event ("snapDmp") occurs, thereby providing additional diagnostic information for Enterasys engineering use.

Any given switch unit may archive up to 3 system dump and 16 snap dump files. These files are not user-maintainable.

The "other system event" conditions which could trigger a snap dump include a unit "stack leave" event, a change of the stack management role to a different stack unit, renumbering a stack unit, triggering of spantree loop protection, etc. In general, this will make system dump files more worthy of follow-up investigation than snap dump files - and even then, the BackTrace data in the current.log may well be sufficient to diagnose the problem (12664).

Solution
After opening a GTAC support case, the traditional background information - consisting of the 'show support' output plus the full current.log as extracted per the TFTP procedure outlined in 5487 - may as desired be submitted to Enterasys for review.

The "sysDmp" and "snapDmp" files may optionally also be extracted by a TFTP process similar to that of the current.log, and submitted to Enterasys within the context of the above-stated materials.

With firmware 6.42.01.0046 through 6.42.05.0001, the dump files are visible in the output of a 'dir' or 'show support' command.
With firmware 6.42.06.0008 through 6.42.08.0007, the dump files are visible in the output of a 'dir Dmp' command.
With firmware 6.42.09.0005 and higher, the dump files are visible in the output of a 'dir Dmp' or 'show support' command.

To copy a named file: copy logs/sw1/sysDmp1Oct0810.z tftp://10.20.30.40/sysDmp1Oct0810.z
To bundle/copy all files: copy Dmp tftp://10.20.30.40/allDmp.z
These examples assume a TFTP Server IP address of 10.20.30.40.

Also see this HowTo Video which explains how to consolidate and copy all dump files.

topic G/C5/C3/B5/B3-Series f/w 6.42.01.0046 Source of "snapDmp" and "sysDmp" files in FAQs

G/C5/C3/B5/B3-Series f/w 6.42.01.0046 Source of "snapDmp" and "sysDmp" files