IdentiFi Controller f/w 8.32 may not Sync with NetSight Wireless Manager

FAQ_User — Thu, 13 Mar 2014 23:21:00 GMT

Article ID: 16085

Products
IdentiFi Wireless Controller, firmware 8.31.01.0189 through 8.32.04.0006
WS-C20, WS-C25, WS-C4110, WS-C5110, WS-C5210, WS-V2110
NetSight Wireless Manager
NetSight OneView

Changes
Upgraded firmware to somewhere within the range of 8.31.01.0189 through 8.32.04.0006.

Symptoms
The upgrade operation has elicited "

code:

no change

" error messages in the Tech Support

code:

upgrade.log

file; for example:

code:

Jan 28 18:30:47 CET 2014 C5110 Upgrading From Release 8_32

code:

Jan 28 18:35:34 CET 2014 Successfully Restored the Internal Configuration

code:

C5110:topology# "no change"

code:

Error: unrecognized command "no change".

code:

C5110:topology# name "no change"

code:

Error: unrecognized command "name".

code:

C5110:topology# dynamic-egress enable

code:

Error: unrecognized command "dynamic-egress".

code:

C5110:topology# l2

code:

Error: unrecognized command "l2".

code:

Jan 28 18:36:26 CET 2014 Successfully Restored the Configuration

code:

Jan 28 18:36:33 CET 2014 Successfully Imported Special Configuration

The controller's Topology list includes one with Topology Name "

code:

no change

" and Mode value "

code:

" or "

code:

n/a

".
The "

code:

no change

" topology has been added by the system, rather than by a user.
NetSight Wireless Manager sees the "

code:

no change

" topology as being invalid, so NWM cannot sync with the controller, and NetSight OneView cannot pull the controller's (and its APs') statistics from the NetSight server.

Solution/Workaround
Upgrade to firmware 8.32.05.0007 or higher.
Release notes state, in the '

code:

Changes in 8.32.05.0007

' section:

code:

wns0010104

code:

Corrected an issue that would cause a "no change" topology to be added to the "Active Clients by VNS" report.

Pre-upgrade workaround: Manually delete the "

code:

no change

" topology.

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IdentiFi Controller f/w 8.32 may not Sync with NetSight Wireless Manager