C5/B5/A4 f/w 6.71.01.0067 Loses Host Communication in VRRP Environment

FAQ_User — Tue, 12 Nov 2013 22:46:00 GMT

Article ID: 15098

Products
C5-Series, firmware 6.71.01.0067
B5-Series, firmware 6.71.01.0067
A4-Series, firmware 6.71.01.0067

Changes
Placed the C5/B5/A4 unit into a VRRP environment.

Symptoms
The unit's switch-host cannot IP communicate with (e.g. PING) VRRP-enabled routers.
Detecting "MAC Moves" of the VRRP MAC address, and potentially seeing movedaddrtrap trap events.
Switch-host IP communication with devices other than VRRP-configured routers works fine.

Cause
The unit is sending the router ARP packets, or replying to the router's ARP packets, using the router's MAC address as both destination and source. The lack of IP/MAC resolution prevents host IP communication with the router, and the router's source MAC address encountered from an unexpected direction leads to detected MAC movement.

Solution/Workaround
Upgrade to firmware 6.71.02.0008 or higher.
Release notes state, in the 'Changes and Enhancements in 6.71.02.0008' section:

code:

Corrected an issue where a switch exposed to VRRP traffic, may respond to an ARP request for its own host IP address, with the MAC address of the VRRP Virtual IP address. This issue was first introduced in release 6.71.01.0067 and may result in network connectivity problems.

Pre-upgrade workaround:
On the router, configure a static ARP entry for the affected unit.
-or-
On the unit, avoid the use of the affected firmware version.
-or-
On the router, disable VRRP.

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C5/B5/A4 f/w 6.71.01.0067 Loses Host Communication in VRRP Environment