topic Re: Cannot Create a Case Ticket in FAQs

Cannot Create a Case Ticket

Qrowdz — Tue, 08 Dec 2020 10:27:31 GMT

Hi, i have a contract with ExtremeWorks Service, i want to create a ticket for RMA but it always shows 404 (like the picture below)

Re: Cannot Create a Case Ticket

StephanH — Tue, 08 Dec 2020 14:07:30 GMT

Hello,

is your account (email and so on) to the portal mapped to an maintenance contract?

No Account Association looks like there is no contract information.

While you createing the account following information is requestest:

“Please enter any other information such as Sold-to, serial number, contract, PO or other identifying information you believe might help us complete your registration”

You can write to: portal@extremenetworks.com and request to fix the problem.

Please add the information which I have described above.

Re: Cannot Create a Case Ticket

PeterK — Tue, 08 Dec 2020 15:18:49 GMT

What browser are you using? Did you try a other browser?

I can’t use chrome(chromium-based) browser for downloading new firmware. I always use firefox for that.