https://community.extremenetworks.com/t5/faqs/why-can-t-i-create-a-support-account/m-p/86641#M779 <P>Hello community,</P><P>&nbsp;</P><P>I tried to make a support account so I would be able to send in a ticket for the support department.</P><P>But everytime when I make it, and I tried different browser, I get an error at the captiva, API error.<BR />It witholds me to make an account, can anyone help me because I have a question about bandwith limits etc.</P><P>&nbsp;</P><P>Regards,</P><P>DBTC</P> Wed, 23 Sep 2020 14:13:16 GMT DBTC 2020-09-23T14:13:16Z https://community.extremenetworks.com/t5/faqs/why-can-t-i-create-a-support-account/m-p/86641#M779 <P>Hello community,</P><P>&nbsp;</P><P>I tried to make a support account so I would be able to send in a ticket for the support department.</P><P>But everytime when I make it, and I tried different browser, I get an error at the captiva, API error.<BR />It witholds me to make an account, can anyone help me because I have a question about bandwith limits etc.</P><P>&nbsp;</P><P>Regards,</P><P>DBTC</P> Wed, 23 Sep 2020 14:13:16 GMT https://community.extremenetworks.com/t5/faqs/why-can-t-i-create-a-support-account/m-p/86641#M779 DBTC 2020-09-23T14:13:16Z https://community.extremenetworks.com/t5/faqs/why-can-t-i-create-a-support-account/m-p/86642#M780 <P>Would you be able to provide the full error message you are seeing? Also we see that your company has a portal account already with the info@&lt;yourdomain&gt;&nbsp;email address, just so you are aware.&nbsp;</P> Wed, 23 Sep 2020 21:05:48 GMT https://community.extremenetworks.com/t5/faqs/why-can-t-i-create-a-support-account/m-p/86642#M780 SamPirok 2020-09-23T21:05:48Z