topic Re: AP7562 Firmware in Firmware

AP7562 Firmware

Janina — Sat, 22 May 2021 00:25:37 GMT

Hello,

I have a problem getting the latest firmware for the AP7562.

To the background: I bought two second hand AP7562 from a company.

Unfortunately, this company no longer exists.

These two AP7562 still have a totally outdated firmware installed.

I want to update the two AP7562 for security reasons.

Unfortunately I have no way of downloading the current firmware (AP7562_WiNG_v7.6.0.1.zip) because I don't have a contract with Extreme Networks myself.

The AP7562 are optically and technically new (they were in the warehouse as replacement devices).

It would be a shame not to be able to use the devices (sustainability).

Can someone help me maybe to solve the problem (via PM, if you like)?

Thank you and best regards

Janina

Re: AP7562 Firmware

Janina — Sat, 22 May 2021 18:41:53 GMT

Firmware release 7.6.1.0.018RAP7562_WiNG_v7.6.1.0.zip is already available.

Re: AP7562 Firmware

junjie — Wed, 26 May 2021 11:10:57 GMT

I have the same problem.

I have no way of downloading the current firmware (AP7562_WiNG_v7.6.0.1.zip)

Can someone help me?

Thank you

Re: AP7562 Firmware

Janina — Wed, 26 May 2021 17:34:35 GMT

Hello,

is there maybe someone I can email the firmware update from?

That would be nice.

The AP7562 are legally bought and the manufacturer promises lifelong updates!

Why this does not apply to a second buyer is a mystery to me.
Please someone have mercy on me and send me the update file.

Thank you so much
Janina

Re: AP7562 Firmware

Janina — Thu, 27 May 2021 21:51:16 GMT

I absolutely need the AP7562 as a client bridge.

Since my AP7562 still have the original firmware (v5.8.1.0), I unfortunately cannot use this feature.

The AP7562 supports client bridge feature, starting in v5.8.5.0.

Can someone please help me?

Best Regards
Janina

Re: AP7562 Firmware

Tomasz — Sat, 05 Jun 2021 05:05:17 GMT

Hi Janina,

AP 7562 is an outdoor AP and it has just 90 days of software access: https://cloud.kapostcontent.net/pub/ee94442b-acf8-4567-90ab-c85e34950b7f/extreme-networks-product-warranty-summary-1?kui=LOpcJE75N8DhCGwzpt2f5w

It would be awesome to be able to get a support contract to gain software access for these, I don’t think there should be a problem for this, maybe there is some concerns that people could induce more RMAs after buying hardware that went second hand because it got broken by the original user… But there was also a software-only support contract as far as I remember. It should be possible to get such IMHO. Perhaps it would be doable to reach out to your local Extreme’s SE to ask for some tailored solution.

@Sam Pirok

Hope that helps,

Tomasz

Re: AP7562 Firmware

SamPirok — Mon, 07 Jun 2021 20:58:04 GMT

Hello, thanks for the mention @Tomasz! I can help you with this @Janina, could you tell me generally where you are located so I can find a local SE for you to speak with?

Re: AP7562 Firmware

Janina — Tue, 08 Jun 2021 01:23:34 GMT

Hello Sam Pirok, thanks for the message.
I am thankful for every help. I am in Northern Germany.

Best Regards

Janina

Re: AP7562 Firmware

SamPirok — Tue, 08 Jun 2021 02:06:23 GMT

Thank you for letting me know, I’ve just sent you a private message with your local SE’s contact information. Please don’t hesitate to let me know if I can help with anything else!