topic RE: Cannot login to the Extreme Cloud from ios Device in General Discussion

Cannot login to the Extreme Cloud from ios Device

Peter_Kulmbrein — Tue, 08 Nov 2016 05:47:00 GMT

Hi all, When i try to login to the extreme cloud from my ios devices via ezcloudx.com i get an error message like {{alert.text} Details. any ideas on that or when that issue gets fixed? best regards Peter

RE: Cannot login to the Extreme Cloud from ios Device

Zdeněk_Pala — Tue, 08 Nov 2016 06:03:00 GMT

Hi. I saw that also in the past with Chrome on Windows. Not related to iOS. Reload of the page helped me always. Regards Z.

RE: Cannot login to the Extreme Cloud from ios Device

Peter_Kulmbrein — Tue, 08 Nov 2016 06:03:00 GMT

Hi , reload had no effect  but thx for the advice

RE: Cannot login to the Extreme Cloud from ios Device

Jason1 — Tue, 08 Nov 2016 07:16:00 GMT

Hello Peter, Are you seeing this behavior with any specific version or device? (Specifically a laptop or iPad? I have not had an issue logging in with my iPhone and iOS 10.0.2. Have you successfully logged in previously? Can you log in after clearing the browser cache and/or using another browser on the device? If possible can you also post a screen shot? Has anyone else had this problem on the current ExtremeCloud version? Thank you, Jason

RE: Cannot login to the Extreme Cloud from ios Device

Peter_Kulmbrein — Sun, 13 Nov 2016 19:24:00 GMT

Hi, I encounter the Problem only from my IOS Devices (IPad running on IOS 10.0.1 and my IPhone running 10.0.2). Now both showing only a black screen when entering https://ezcloudx.com (also tried /#/ and .../#/login) No problems logging in with my Windows PC regards Peter

RE: Cannot login to the Extreme Cloud from ios Device

Jason1 — Mon, 14 Nov 2016 23:59:00 GMT

Hi Peter,

I am still not able to re-create that on a iOS device.

Can you try to clear your browser cache and retry? We think that may get you logged in, but are still looking at it.

Thanks,
Jason

RE: Cannot login to the Extreme Cloud from ios Device

Peter_Kulmbrein — Tue, 15 Nov 2016 00:10:00 GMT

Hi Jason, Clearing all browser data did help ! Thanks Peter