https://community.extremenetworks.com/t5/general-discussion/great-and-responsive-service-rock-solid-equipment/m-p/7659#M163 We had a major outage and called Enterasys and told them I need to speak to tier 3 and without complaint or excuse, I got the people I need on an important matter. Fri, 13 Sep 2013 23:21:00 GMT David_Gorfine 2013-09-13T23:21:00Z https://community.extremenetworks.com/t5/general-discussion/great-and-responsive-service-rock-solid-equipment/m-p/7659#M163 We had a major outage and called Enterasys and told them I need to speak to tier 3 and without complaint or excuse, I got the people I need on an important matter. Fri, 13 Sep 2013 23:21:00 GMT https://community.extremenetworks.com/t5/general-discussion/great-and-responsive-service-rock-solid-equipment/m-p/7659#M163 David_Gorfine 2013-09-13T23:21:00Z https://community.extremenetworks.com/t5/general-discussion/great-and-responsive-service-rock-solid-equipment/m-p/7660#M164 Thank you for your amazing feedback! Our GTAC is thrilled to hear this from our customers. Mon, 16 Sep 2013 20:08:00 GMT https://community.extremenetworks.com/t5/general-discussion/great-and-responsive-service-rock-solid-equipment/m-p/7660#M164 Tamera_Rousseau 2013-09-16T20:08:00Z