topic RE: Case Management - request to reopen not working in General Discussion

Case Management - request to reopen not working

Ronald_Dvorak — Tue, 23 Jan 2018 23:10:00 GMT

I've tried to use the "request to reopen" button on a ticket in the case mgmt but it doesn't work.

I'd see for a split second a comment window but then it's gone and the screen has this grey overlay.

I've tried it with Chrome and IE.

-Ron

RE: Case Management - request to reopen not working

Curtis_Parish1 — Tue, 23 Jan 2018 23:29:00 GMT

I had the same problem yesterday while requesting to close a case

RE: Case Management - request to reopen not working

Doug — Thu, 25 Jan 2018 20:00:00 GMT

I'm going to get this tested today to see if something is wrong.

RE: Case Management - request to reopen not working

Doug — Thu, 25 Jan 2018 22:55:00 GMT

We have found an issue and our IT Team is actively working to fix this.

RE: Case Management - request to reopen not working

Doug — Fri, 02 Feb 2018 20:10:00 GMT

Sorry for the delay, it should be working now.

RE: Case Management - request to reopen not working

martinscore — Thu, 03 Jun 2021 15:33:00 GMT

I wanted to address thse people who are sitting here.

RE: Case Management - request to reopen not working

SamPirok — Thu, 03 Jun 2021 20:53:00 GMT

Sorry @martinscore, are you having an issue re-opening a case right now?

RE: Case Management - request to reopen not working

martinscore — Thu, 03 Jun 2021 21:27:00 GMT

I wanted to address these people who are sitting here. What should I do if this site https://www.iinsight.biz/ selects an error? I also reloaded the site. I also rebooted the router and rebooted the computer. But nothing helped. The site crashes. Could this be a server error? And what should I do if I need it urgently? The application also throws an error. What should I do? It is better to write to the administrators about this error. Or wait until they solve this server error themselves? Still, the app is perfect. I like working through it.

RE: Case Management - request to reopen not working

SamPirok — Thu, 03 Jun 2021 22:35:00 GMT

Thanks for clarifying for me. That doesn’t seem to be an Extreme Network site, so I would recommend contacting the site administrators for assistance instead.

RE: Case Management - request to reopen not working

Tomasz — Sat, 05 Jun 2021 04:40:00 GMT

Hi Sam,

Not sure if that was an AI-created spam or is someone being paid just for being human in the process… 😉

Cheers,

Tomasz