topic RE: X450 RMA Shipping Part? in General Discussion

X450 RMA Shipping Part?

Mareen — Fri, 22 Jul 2016 11:39:00 GMT

Hi,

I am trying to create a RMA Waybill for an X450-G2-48t-GE4-Base but I can´t find it unter the Shipping Pats drop down Menue. Does someone know what Shipping Part to pick?

Kind Regards,
Mareen

RE: X450 RMA Shipping Part?

Engin_Deniz_Ati — Fri, 22 Jul 2016 13:11:00 GMT

Hi Mareen,

it should be shipping part "908194-10".

Regards
Engin

RE: X450 RMA Shipping Part?

Mareen — Fri, 22 Jul 2016 13:20:00 GMT

Hi Engin,

thank you very much, is there a list for that?

RE: X450 RMA Shipping Part?

Engin_Deniz_Ati — Fri, 22 Jul 2016 13:30:00 GMT

Mareen,

I like to ask for you...always welcome.

RE: X450 RMA Shipping Part?

Mareen — Fri, 22 Jul 2016 13:36:00 GMT

this would be nice thank you once again

RE: X450 RMA Shipping Part?

Zdeněk_Pala — Sun, 24 Jul 2016 19:54:00 GMT

if I understand well, the number is on the label on the package you received.

RE: X450 RMA Shipping Part?

Mareen — Mon, 25 Jul 2016 11:01:00 GMT

Hi Pala,

I am working for a extreme Partner, we are a reseller and when I open a RMA it is to

in 99% for a Customer. The Package is not in my Office. It´s good to know where I can find this number thanks  But an Overview of this numbers would be perfect 🙂

RE: X450 RMA Shipping Part?

Zdeněk_Pala — Mon, 25 Jul 2016 11:17:00 GMT

I agree it woukd be helpful to have the list published

RE: X450 RMA Shipping Part?

RohitP — Thu, 28 Jul 2016 15:30:00 GMT

Mareen, Today these fields are drop down menus and not automatically filled in fields. Therefore the customer/partner has to know the manufacturing Number to be able to create an RMA Way Bill.
In the future we are looking to a more streamlined “ROW” tool from UPS which would have all this information available to the customer/partner rather than relying on the customer to know this information.
Our Logistics team is working to streamline this process and make it user friendly.
If you have issues with this until it is fixed please feel free to write an e-mail to RMAEscalations@extremenetworks.com and we will be happy to help.

RE: X450 RMA Shipping Part?

M_Nees — Mon, 17 Jul 2017 11:39:00 GMT

Always same issues managing RMA replacements - generate waybill needs to know shipping part number (which is nowhere readable - except on rma package) - i do not see the package label (because of internal workflow).

This above discussed list (order number - shipping number) need to be public.

But during the last year nothing is happened ;-(((

Are anybody out there (from extreme) that will help ?

RE: X450 RMA Shipping Part?

Engin_Deniz_Ati — Mon, 17 Jul 2017 12:11:00 GMT

Hi Matthias,

do you have a Case/RMA number for me?

Regards
Engin

RE: X450 RMA Shipping Part?

M_Nees — Mon, 17 Jul 2017 12:11:00 GMT

RMA # 01337267

Here the RMA - but this is a general problem - i am looking for a list to be prepared for one of the next RMAs.

Regards,
Matthias

RE: X450 RMA Shipping Part?

Engin_Deniz_Ati — Mon, 17 Jul 2017 12:11:00 GMT

Hi Matthias,

given RMA# 01337267 is for a german customer.
Please check the RMA number again.
The part number is always on the box.

Regards
Engin

RE: X450 RMA Shipping Part?

Mike28 — Thu, 28 Dec 2017 03:53:00 GMT

Still all this is not helpful. When you don't have the box, because it is at a different site, or with a customer. Maybe it is something they can add to the Case, so it can be referenced from the web. Having it ONLY on the box is not the best way to do this!!!!! Very Frustrating!!!!!!!