topic RE: Verifying understanding of warranty for x450a in General Discussion

Verifying understanding of warranty for x450a

Jimmy2 — Tue, 01 Nov 2016 20:27:00 GMT

So the x450a EOS date is 10/31/2013 add 5 years hardware warranty ends on 10/2018 correct?
For ref SN : 1008G-80037
Fan issues:
10/11/2016 09:09:39.86 Switch, Error 6: Fan tray 1, fan #4, is operational. RPM (1000) is back to operating range which is at or above 1000. (X450a-24x, P/N: 800304-00-04, S/N: 1008G-80037, Rev: 4.0)
10/11/2016 08:53:09.85 Switch, Error 5: Fan tray 1, fan #4, has failed. RPM (0) is out of operating range which is at or above 1000. (X450a-24x, P/N: 800304-00-04, S/N: 1008G-80037, Rev: 4.0)
10/11/2016 08:52:39.85 Switch, Error 6: Fan tray 1, fan #4, is operational. RPM (1000) is back to operating range which is at or above 1000. (X450a-24x, P/N: 800304-00-04, S/N: 1008G-80037, Rev: 4.0)
10/11/2016 08:40:39.83 Switch, Error 5: Fan tray 1, fan #4, has failed. RPM (0) is out of operating range which is at or above 1000. (X450a-24x, P/N: 800304-00-04, S/N: 1008G-80037, Rev: 4.0)
10/11/2016 08:40:09.81 Switch, Error 6: Fan tray 1, fan #4, is operational. RPM (1000) is back to operating range which is at or above 1000. (X450a-24x, P/N: 800304-00-04, S/N: 1008G-80037, Rev: 4.0)
I have already opened up a TAC case, but wanted a concise answer regarding the hw warranty.

Thank you

RE: Verifying understanding of warranty for x450a

Anonymous — Tue, 01 Nov 2016 20:46:00 GMT

Hello,

This product only has a 1 year warranty as listed on the following Web page.
http://www.extremenetworks.com/support/policies/#warrantyTag
The product part number is 16155 based on the SN your provided.

SUMMIT X450 Summit X450a-24x 16155 1 Year Warranty

The 5 year reference is usually with regards to when a device goes End of Service life. Whis is normally 5 years after End of Sales.

RE: Verifying understanding of warranty for x450a

Paul_Russo — Tue, 01 Nov 2016 20:54:00 GMT

Hey Jimmy

George is correct the warranty for the 450a is one year. If you have it under service and have maintained that contract the whole time then it should be covered.

P

RE: Verifying understanding of warranty for x450a

Jimmy2 — Tue, 01 Nov 2016 21:01:00 GMT

Thank you.

"If you have it under service and have maintained that contract the whole time then it should be covered."

This service contact you speak of is akin to when you buy say a TV at Walmart, and as your checking out they ask you do you want an additional 2 year warranty for 59.99?

And where can we look it up if its under this type of contract?

RE: Verifying understanding of warranty for x450a

Anonymous — Tue, 01 Nov 2016 21:16:00 GMT

Hello Jimmy,

The folks in the TAC would have been able to tell you if it was under contract or not.
I did look up the SN and don't see any active contracts. The last time this product was covered under a contract was back in 2013.

RE: Verifying understanding of warranty for x450a

Jimmy2 — Wed, 02 Nov 2016 01:00:00 GMT

Aye aye and ty!