topic RE: I can download firmware EOS successfully, but not EXOS firmware. in General Discussion

I can download firmware EOS successfully, but not EXOS firmware.

Helio_Jose_Erha — Thu, 23 Jun 2016 21:51:00 GMT

To try authentication informs that login or password is incorrect. See screen print.

RE: I can download firmware EOS successfully, but not EXOS firmware.

Henrique — Thu, 23 Jun 2016 22:17:00 GMT

Hi Helio, please take a look in the article below:

How to create an extranet account

You can also click in "Request Web Login" and fill the form. Or even click in "Forgot Your Password" just in case you already have the access credentials.

RE: I can download firmware EOS successfully, but not EXOS firmware.

Helio_Jose_Erha — Thu, 23 Jun 2016 22:49:00 GMT

Hi Henrique,

I have login, and password is no problem, so I can authenticate me and make EOS firmware download.

Thanks

RE: I can download firmware EOS successfully, but not EXOS firmware.

Anonymous — Thu, 23 Jun 2016 22:53:00 GMT

Hello Helio,

I checked with our IT department it is looks like there was something wrong with your account. They just corrected it. Please logout completely, closing all broswer windows. Attempt to log back in but please go to the Extranet first (attempt to get to an EOS page first), then go to the EXOS pages. If it doesn't work after that, let us know.

RE: I can download firmware EOS successfully, but not EXOS firmware.

Helio_Jose_Erha — Thu, 23 Jun 2016 23:44:00 GMT

Hi George,

Perform the steps according to your post, but it does not work.

How do I delete the login?

After adding to see if that resolves the problem.

Thanks

RE: I can download firmware EOS successfully, but not EXOS firmware.

Anonymous — Fri, 24 Jun 2016 00:03:00 GMT

Would it be ok to reset your password, that way we can test things, get it working and let you know once its fixed?

RE: I can download firmware EOS successfully, but not EXOS firmware.

Anonymous — Fri, 24 Jun 2016 00:06:00 GMT

I just ended up opening a GTAC case for you so we can track it accordingly.

RE: I can download firmware EOS successfully, but not EXOS firmware.

Helio_Jose_Erha — Fri, 24 Jun 2016 22:38:00 GMT

Hi George,

Reset password and access is OK to download EXOS firmware.

Thank you so much.