topic download verification is not working: no download possible in General Discussion

download verification is not working: no download possible

Volker_Kull — Mon, 30 Jul 2018 13:00:00 GMT

The verification of dowloads shows a row of numbers and letters but no checkbox to choose the account and go further and download the requested software.
Please fix that ASAP !!!

br
Volker

RE: download verification is not working: no download possible

Anonymous — Mon, 30 Jul 2018 17:24:00 GMT

Hello Volker,

Can you let me know what you were trying to download. The exact URL: or file name would be helpful.

RE: download verification is not working: no download possible

Volker_Kull — Thu, 02 Aug 2018 11:46:00 GMT

I try to download EXOS, XMC, ... files like updates, releases or ovas ...
Doesn´t matter what kind of file, that doesn´t show the checkbox ...

br
Volker

RE: download verification is not working: no download possible

Anonymous — Thu, 02 Aug 2018 17:34:00 GMT

Can you provide information related to what browser you are using. I'm able to login to with your account using Chrome and it seems to be working fine. The formatting of the page you posted doesn't look correct.

RE: download verification is not working: no download possible

Volker_Kull — Thu, 02 Aug 2018 17:34:00 GMT

I did this with FF, IE, Chrome and Opera. Always the same !

RE: download verification is not working: no download possible

Volker_Kull — Thu, 02 Aug 2018 17:34:00 GMT

This morning it looks like it has to be !

RE: download verification is not working: no download possible

Volker_Kull — Thu, 02 Aug 2018 17:34:00 GMT

Additional question: If you are logged in with my account, can you see all my company licenses ?

RE: download verification is not working: no download possible

Anonymous — Thu, 02 Aug 2018 17:34:00 GMT

Normally I would say yes. But with your account it appears there are issues displaying all of them and i'm receiving an error message. Do you know if this is something that has already been reported to us or should I open a ticket with our internal IT department to get it looked at.

RE: download verification is not working: no download possible

Volker_Kull — Thu, 02 Aug 2018 17:34:00 GMT

I´m not sure about that. So if you can please contact the internal IT to solve this.

RE: download verification is not working: no download possible

Anonymous — Thu, 02 Aug 2018 17:34:00 GMT

I've opened a ticket with our IT team, I'll follow up once I get some feedback from them.