topic RE: New partner portal and GTAC in General Discussion

New partner portal and GTAC

LeoP1 — Fri, 14 Jul 2017 00:17:00 GMT

Greetings guys,

With the new Partner Portal coming alive today, I'm getting some issues...

Some service contracts are missing, some customers are missing at the download validation (even with active contracts), missing access to the Demokit Downloads...

The 0800 phone is not working today from Brazil...

Who should I contact to solve these issues?

Regards,

-Leo

RE: New partner portal and GTAC

Drew_C — Fri, 14 Jul 2017 00:20:00 GMT

Hi Leo,
I've passed this along to the right people so we can look into this.

The old partner portal is active again and you should be able to use it until we sort through some kinks.
Please keep us updated if you find issues!

Thanks,
-Drew

RE: New partner portal and GTAC

LeoP1 — Fri, 14 Jul 2017 00:30:00 GMT

Hi Drew!

I'm now able to access again!

Thanks!

RE: New partner portal and GTAC

Drew_C — Fri, 14 Jul 2017 00:30:00 GMT

You may see some more disruptions early next week, but we'll try to keep those to a minimum. If you have problems, let us know!

RE: New partner portal and GTAC

Drew_C — Fri, 14 Jul 2017 00:30:00 GMT

Are you still having trouble with the 800 number? I asked someone to check and he says it appears to be working.

RE: New partner portal and GTAC

LeoP1 — Fri, 14 Jul 2017 00:30:00 GMT

Hi Drew,

Now it seems to be working now! Thanks!