topic Re: Cannot open a new Support Case in General Discussion

Cannot open a new Support Case

CloudPropeller — Thu, 06 Dec 2018 09:56:00 GMT

Tried 4 times, with more or less characters in the original message. No luck.

Every time I want to open open a case I get 404.

Re: Cannot open a new Support Case

Tomasz — Thu, 06 Dec 2018 17:25:17 GMT

Hi,

I think GTAC should see this. 😉
But whenever your case is urgent, just call them via phone. Line is cost-free and they often resolve the problem with first call. Or at least you see you have someone looking at it, which is motivating from the very beginning.

Regards,
Tomasz

Re: Cannot open a new Support Case

CloudPropeller — Thu, 06 Dec 2018 21:38:50 GMT

Yep, I just didn't want to waste their resources as I do not really have support (yet). Was looking to download some MLXe firmware for the lab equipment I have.

Re: Cannot open a new Support Case

CloudPropeller — Thu, 06 Dec 2018 21:39:36 GMT

Oh -- thanks for your reply 

Re: Cannot open a new Support Case

Drew_C — Thu, 06 Dec 2018 22:45:06 GMT

I believe I've fixed your account. The problem is that it was set up with "No Account Association."
There's more information here: https://extremeportal.force.com/ExtrArticleDetail?n=000014472

Re: Cannot open a new Support Case

CloudPropeller — Thu, 06 Dec 2018 23:15:45 GMT

I believe you have. Thank you. 