topic Re: Adding co-workers to portal and the hub in General Discussion

Adding co-workers to portal and the hub

Frank — Fri, 16 Jul 2021 20:50:25 GMT

Who would we have to contact to add co-workers to the support portal and the hub?
Or is there a self-service URL that I’m missing?

Thanks for your help

Re: Adding co-workers to portal and the hub

SamPirok — Fri, 16 Jul 2021 23:18:56 GMT

Hi Frank, both are self-service sign ups:

For the portal:

Go to extremeportal.force.com
Click Login or Sing Up in the top right hand corner
Click Create a new Extreme Portal account
Fill in the required information
Click Register

For the Community:

Go to community.extremenetworks.com
Click Login in the top right corner
Click Create an account at the top of the pop up window
Fill in the required information
Click Register

If your co-workers have any trouble registering for either site, please let me know!

Re: Adding co-workers to portal and the hub

Frank — Sat, 17 Jul 2021 02:09:56 GMT

Sam, thank you so much for your answer!

And therein lies the rub. No “create account” link for me (I probably don’t have the rights)

Would you happen to be able to email me who in my new, large, and at times confusing company has those rights?
No rush, it’s the weekend.

Re: Adding co-workers to portal and the hub

SamPirok — Mon, 19 Jul 2021 21:51:33 GMT

Hi Frank, hope you had a good weekend! I just confirmed this with our portal team to be sure, but anyone should be able to register for a portal account. It’s not the intended workflow for you not to see the create account link. Could you send me a screenshot of what you see when you try to log in to/create an account the portal, so I can show our IT team and get them working on this for you? If you’d rather send the screenshot to me directly, please feel free to send it to community@extremenetworks.com.

Re: Adding co-workers to portal and the hub

Frank — Mon, 19 Jul 2021 22:19:58 GMT

I think I see where I misunderstood you. My bad!

I’ll check with my co-worker, have him create his own account, and then we’ll see how we can add him to our company.

Frank M.

P.S.: All is well now - let’s all pretend this thread had never happened...please?