https://community.extremenetworks.com/t5/general-discussion/can-t-open-a-gtac-case/m-p/83372#M981 Hi Huston, can you PM me your AP's serial number? There is no company account associated with your username on the portal, which is part of the reason you're seeing errors there.<BR /> If the AP was purchased by your company, I can help get your account linked up properly. Tue, 23 Jul 2019 03:24:49 GMT Drew_C 2019-07-23T03:24:49Z https://community.extremenetworks.com/t5/general-discussion/can-t-open-a-gtac-case/m-p/83371#M980 When I'm on the "Service Level" page, I can hit back, cancel, save draft, or next. If I hit next, I get;<BR /> <H2>"404</H2><BR /> <H3>Sorry, we're unable to locate the page you are looking for.</H3>Collection size 13,166 exceeds maximum size of 1,000.<BR /> <BR /> <A href="https://extremeportal.force.com/ExtrCaseCreation" target="_blank" rel="nofollow noreferrer noopener">Click here</A> to start a case"<BR /> <BR /> I'm trying to see what, if any, entitlement I have for an AP 8132 that's (unfortunately) running the lite version of the firmware. Would like to upgrade to the full version. Tue, 23 Jul 2019 02:46:28 GMT https://community.extremenetworks.com/t5/general-discussion/can-t-open-a-gtac-case/m-p/83371#M980 huston 2019-07-23T02:46:28Z https://community.extremenetworks.com/t5/general-discussion/can-t-open-a-gtac-case/m-p/83372#M981 Hi Huston, can you PM me your AP's serial number? There is no company account associated with your username on the portal, which is part of the reason you're seeing errors there.<BR /> If the AP was purchased by your company, I can help get your account linked up properly. Tue, 23 Jul 2019 03:24:49 GMT https://community.extremenetworks.com/t5/general-discussion/can-t-open-a-gtac-case/m-p/83372#M981 Drew_C 2019-07-23T03:24:49Z