topic Re: Problems upgrading firmware via XMC in General Network Management

Problems upgrading firmware via XMC

Pedro_Rocha — Tue, 07 Dec 2021 15:24:50 GMT

Hi guys,

I'm having some dificulties upgrading x460 switches via XMC. The device i'm trying to upgrade is a single switch (not stack) but i get an error message saying that "all device in the stack must be using the same active partition. correct and repeat firmware download".

Do you have any idea of what could be the problem?

Thanks!

Re: Problems upgrading firmware via XMC

Ryan_Yacobucci — Tue, 07 Dec 2021 19:56:42 GMT

Hello,

Was this switch part of a stack at one point?

Is stacking enabled?

What do you see with the command "Show Switch"?

Does XMC show the device family as an Exos Stack?

Thanks
-Ryan

Re: Problems upgrading firmware via XMC

Pedro_Rocha — Fri, 10 Dec 2021 14:55:26 GMT

Hi @Ryan Yacobucci,

This is happening in multiple switches. But the one that we are testing, was never a part of a stack.

ESSV_GabSI.1 # sh switch

SysName: XXXXXXX
SysLocation:
SysContact: XXXXXXX
System MAC: 00:04:96:9E:6F:E5
System Type: X460G2-16mp-32p

SysHealth check: Enabled (Normal)
Recovery Mode: All
System Watchdog: Enabled

Current Time: Fri Dec 10 12:11:27 2021
Timezone: [Auto DST Disabled] GMT Offset: 0 minutes, name is UTC.
Boot Time: Wed Nov 24 18:15:55 2021
Boot Count: 3
Next Reboot: None scheduled
System UpTime: 15 days 17 hours 55 minutes 31 seconds

Current State: OPERATIONAL
Image Selected: primary
Image Booted: primary
Primary ver: 30.5.1.15
Secondary ver: 30.5.1.15

Config Selected: primary.cfg
Config Booted: primary.cfg
Config Automatic: NONE (Disabled)

primary.cfg Created by ExtremeXOS version 30.5.1.15
605129 bytes saved on Fri Dec 10 11:44:32 2021

LAA MAC: Locally Administered MAC Address Disabled
ESSV_GabSI.2 #

ESSV_GabSI.3 # sh stacking
Stack Topology is a Daisy-Chain
This node is not in an Active Topology
Node MAC Address Slot Stack State Role Flags
------------------ ---- ----------- ------- ---
ESSV_GabSI.4 # sh stacking
stacking stacking information
stacking-support stacking-support information
ESSV_GabSI.4 # sh stacking-support

Stack Available Ports
Port Native Alternate Configured Current
----- ----------------- -------------- --------------
1 Yes 51 Native N/A
2 Yes 52 Native N/A
stacking-support: Disabled Disabled
auto-discovery: Enabled Enabled

Flags: * - Current stack port selection

ESSV_GabSI.5 #

Re: Problems upgrading firmware via XMC

Ryan_Yacobucci — Sat, 11 Dec 2021 21:35:25 GMT

Hello,

I do not know what the problem could be. I would suggest a ticket with GTAC and we can enable debug to see what's going wrong.

Thanks
-Ryan