topic Re: Extreme CloudIQ Companion APP Andriod - Unsupported User Type in General Network Management

Extreme CloudIQ Companion APP Andriod - Unsupported User Type

jsegal — Fri, 26 Jul 2024 12:37:14 GMT

Cannot login to the APP (Latest Version). Message at the bottom states: "Unsupported user type. Please contact sales to upgrade your account". What does that mean? I am an Extreme Partner.

Jim

Re: Extreme CloudIQ Companion APP Andriod - Unsupported User Type

Zdeněk_Pala — Sat, 27 Jul 2024 12:13:58 GMT

Hi,

Companion App is only available for accounts with valid licenses. The Companion App can not be used with Connect level (freemium tier) VIQs. Companion App can not be used with Hierarchical VIQs.

Hope it helps

Re: Extreme CloudIQ Companion APP Andriod - Unsupported User Type

jsegal — Mon, 29 Jul 2024 15:24:24 GMT

As an Extreme Partner, our accounts are not tied to a particular VIQ. I would recommend that if you want more customer to use the APP, you give Partners upgraded accounts so that the clients can see it in use.