https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15306#M2338 Armin, Please verify that the messages are the same and do not have a new date just to be sure Also, what upgrade? Thanks Jason Tue, 05 Nov 2013 22:39:00 GMT Jason_Parker 2013-11-05T22:39:00Z https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15297#M2329 After updating to Netsight 5.0.0.252 we have the problem that all traps keep coming back. If the traps are acknowleged today, tomorrow they are not acknowleged anymore. And each time this happens the alarms are ringing. I think we tried almost every setting, but nothing seems to help. What can we do to keep the traps acknowleged? Tue, 05 Nov 2013 16:21:00 GMT https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15297#M2329 Armin_Otten 2013-11-05T16:21:00Z https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15298#M2330 Armin If you are on the server then at the bottom right hand corner there is a green checkmark If selected it would hide all verified (acknowledged) traps,syslogs,etc. If selected when in that particular tab. If you choose to see then again then select the green check mark again Jason Parker Tue, 05 Nov 2013 17:28:00 GMT https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15298#M2330 Jason_Parker 2013-11-05T17:28:00Z https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15299#M2331 Hi Jason, I know that button, but that is not the problem. I acknowledge the traps and the checkmarks on the right are set. The next day all the checkmarks are gone, and the traps are back. On Console and Syslog it works perfectly, it only Traps which are "misbehaving" Tue, 05 Nov 2013 17:37:00 GMT https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15299#M2331 Armin_Otten 2013-11-05T17:37:00Z https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15300#M2332 Sorry: the checkmarks on the LEFT are set (for each entry) Tue, 05 Nov 2013 17:38:00 GMT https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15300#M2332 Armin_Otten 2013-11-05T17:38:00Z https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15301#M2333 Please hit the check mark on the right and let us know your results Thanks Jason Tue, 05 Nov 2013 18:36:00 GMT https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15301#M2333 Jason_Parker 2013-11-05T18:36:00Z https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15302#M2334 I hit the "unhide/hide acknownledged events" button and nothing happen. Because the events are not acknowledged anymore. If I acknowled the traps, then the button works as supposed. But... then I will have the SAME events tomorrow visible again. unchecked. That is the problem: the events do not stay acknowledged. Tue, 05 Nov 2013 19:14:00 GMT https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15302#M2334 Armin_Otten 2013-11-05T19:14:00Z https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15303#M2335 Thanks for working with Jason on your issue Armin. I have changed your question to a problem so that we can work together to find a resolution. If you have any additional information, please let us know! Tue, 05 Nov 2013 21:23:00 GMT https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15303#M2335 Tamera_Rousseau 2013-11-05T21:23:00Z https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15304#M2336 Armin, I would contact the GTAC and we can investigate the issue for you especially if the same messages are returning from the day before. I have never seen this issue in the lab. We can help you out Jason Tue, 05 Nov 2013 21:53:00 GMT https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15304#M2336 Jason_Parker 2013-11-05T21:53:00Z https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15305#M2337 OK, I have not seen this before either. This problem started after the update. Just now we acknowledged all traps, and are now rebooting the Server. Let me know if you need logs or something else. Tue, 05 Nov 2013 22:39:00 GMT https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15305#M2337 Armin_Otten 2013-11-05T22:39:00Z https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15306#M2338 Armin, Please verify that the messages are the same and do not have a new date just to be sure Also, what upgrade? Thanks Jason Tue, 05 Nov 2013 22:39:00 GMT https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15306#M2338 Jason_Parker 2013-11-05T22:39:00Z https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15307#M2339 Yes the messages are the same. We have the date and time in the message, and the timestamp in the log. Both are from days long ago. So that is quite obvious. We updated from Version 4.4.0.106 to Version 5.0.0.252. Tue, 05 Nov 2013 22:39:00 GMT https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15307#M2339 Armin_Otten 2013-11-05T22:39:00Z https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15308#M2340 Hi, here now something new. after we did the reboot, the traps did not come back. Even more, the are really gone from the trap log file.(console is OK) The logfile now only shows entries back up to 11/05/2013 17:00. That is about the time of the reboot. All entries before that are gone. (Yes, I did use the hide/unhide button) The first entry is, unable to find logfile. So I think we should fix this, and then we should test if the problem still exists. Thu, 07 Nov 2013 15:31:00 GMT https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15308#M2340 Armin_Otten 2013-11-07T15:31:00Z https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15309#M2341 I am now in the Event View Manager, and there ist this list of available log managers. The parameters for the Traps Manager show: %logdir%traps. Is that OK? All other managers only have %logdir% without anything extra. Thu, 07 Nov 2013 15:42:00 GMT https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15309#M2341 Armin_Otten 2013-11-07T15:42:00Z https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15310#M2342 Armin, I am glad the issue has been resolved (from what I have read). I would test the traps again and let me know your results after the test has been run. Try "SET PORT TRAP X.X ENABLE) AND TRY A LINK UP OR DOWN ON THE PORT). The settings in the display of each of the fields (example:syslog or traps)you were looking at such as traps vs. syslogs would be different to report the path to which the event is directed. Please let me know if you have any further issues. Thanks Jason Thu, 07 Nov 2013 22:30:00 GMT https://community.extremenetworks.com/t5/network-architecture-design/in-netsight-already-cleared-traps-keep-coming-back/m-p/15310#M2342 Jason_Parker 2013-11-07T22:30:00Z